100% cloud-based multichannel communications platform

WebRTC technology with artificial intelligence

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100% cloud-based multichannel communications platform

WebRTC technology with artificial intelligence

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All channels together

Manage voice, video, chat, WhatsApp, from a single interface anywhere, on any device.

With the best sound and picture quality

High definition and security in internal and external corporate communications

Connected to your favourite tools

Virtual switchboard or call centre software integrated with your management systems

Optimise internal and external communications

  Multiply channels and combine them for a frictionless experience  

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Thanks to our multi-channel unified communications platform, your team will be able to:

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Communicate with customers via messaging, voice or video,

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transform a web chat interaction into a voice call through the browser in a natural way,

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know the status of your colleagues, communicate via chat, voice or video, transfer, share documents, create groups, etc.

And all using any device connected to the internet, at any time and anywhere in the world thanks to WebRTC technology.

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Virtual Numbers

Telephone numbers from your province and from more than a hundred countries to internationalise your company.

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Call buttons

“Click to call” buttons on your website or App so they can contact you for free from anywhere in the world.

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Chat for web

Instant messaging service with the possibility of triggering a voice conversation.

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Whatsapp

Integrated WhatsApp numbers to communicate with your customers from a single tool.

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Video buttons

Video call web buttons. Share screen, record and transcribe… Without downloading anything!

Improve the customer experience and build customer loyalty

The best technology for a unique customer experience

 

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Our flexible and modular solution will adapt to offer the best customer experience (CX) in their non-face-to-face relationship with your brand.

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You will be able to offer the most suitable channels for each customer.

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The customer will be able to choose the communication channel he/she prefers.

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Knowing your client and guiding them in a customised and natural way.

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With AI to analyse the sentiment of each interaction and much more.

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And with tools to measure the level of satisfaction.

Let the customer decide how, when and where, always being ready for him/her

Connect your systems to know everything

With the integration of our platform with your CRM or Helpdesk you will have all your customer information centralised, you will be able to contact them directly from your CRM, identify them automatically when interactions are received and save their history for an excellent customer experience.

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Increase your remote sales rates

Conversational selling to improve your results

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Achieve more remote sales through any channel:

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Transform a contact that timidly arrives via web messaging into a browser call and a cobrowsing session.

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Give your customer the chance to learn more about your product through a video call at the touch of a button.

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Close the sale over the phone and collect on the same call with our secure, AI-based PCI phone charging system.

And all at any time, anywhere in the world and on any device, so you can put the best salespeople at your customers’ service every time.

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Cobrowsing

Guide your customer through your website to help them find what they need and close the sale.

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Card charging

Manage secure collections thanks to the PCI-certified, AI-based telephone card collection system.

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Telemarketing software

Use our powerful AI-powered software to launch automated and personalised outbound calls and messages.

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Artificial Inteligence

Uses AI to detect as soon as possible what the customer wants and find the most suitable agent to meet their needs.

A team connected where and how you want it

 Virtual office so that your team is always connected

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The whole team in contact and supported by AI to achieve the highest productivity:

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Internal communication by chat, voice and video, free of charge worldwide.

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Knowing the status of colleagues and with different levels of interaction for maximum efficiency in collaboration.

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Possibility of creating work groups, mailing lists, scheduling messages and alerts or enjoying a virtual assistant.

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With real-time supervision system for coordination and control.

And all accessible in multiple languages, anywhere and with any device.

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Calls

Enjoy unlimited HD quality calls globally with any team member connected to the virtual PBX.

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Corporate chat

Use corporate instant messaging for quick exchanges of information without interrupting your colleagues.

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Video conferencing

Hold instant video calls with your colleagues and invite people outside your team with just one click.

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Status change

Each member sees the status of the rest of their team; talking, writing, unavailable… Just like in an office.

The KPIs of your activity, in real time

Measure your customer satisfaction and your team’s performance

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Monitor your team’s productivity and attention levels with the power of big data.

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Real-time monitoring with the ability to “spy on” communication and interact with the agent.

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Recording and transcription of calls and video conferences in the cloud.

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Automatic sending of details of customer interactions.

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All accessible from any place and device.

And connected with the rest of the company’s information systems.

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Supervisor

Monitor your company’s communications live, with listening device, whispering, three-way calling, chat and reporting.

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Transcripts

Conversations will be transcribed in real time and in all major languages using the PLN system.

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Time and attendance control

Use our software to control your employees’ working hours.

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Recordings

Record entire calls or use the “on-demand” recording button as needed.

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Statistics

Extract all the detailed information about your company’s communications in order to make decisions.

The latest technology with our usual reliability

With cutting-edge technology

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Take advantage of our native WebRTC technology platform:

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Compatible with any browser (Chrome, Safari, Firefox, Edge…) and OS (windows, Mac, linux…). No installations on your computer.

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Native applications for IOS and Android for mobiles and tablets.

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With encrypted communications for maximum security.

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Integrated HD-quality instant messaging, voice and video.

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Network redundancy to deliver the SLA your customers need.

Move to the new generation of 100% cloud IP communications, without the need to invest in IP phones or IP PBXs or contract SIPTrunks.

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Ubiquitous

Allows communication via messaging, voice and video in real time and from anywhere in the world through any device connected to the Internet.

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Secure

WebRTC technology is designed to be encrypted, which guarantees the confidentiality of your company’s communications.

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HD quality

WebRTC adapts to bandwidth so you can forget about echoes, dropped calls, metallic noises and communication delays.

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Always up to date

With no need to install applications, you don’t have to worry about systems becoming obsolete as they will always be up to date.

Why choose Fonvirtual?

What makes us different from our competitors?

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100% Cloud

Your WebRTC extension allows you to make and receive calls, video calls and messages from anywhere and with any device connected to the Internet.

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Multichannel

Manage calls, video calls or messages and discover the cross-channel that will allow you to turn a chat into a call through the browser.

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Multi-Device

You will be able to connect to the extension from your computer and mobile at the same time and attend the interaction on the one that interests you most at any given moment.

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Integrable

As software, the platform can be integrated with different systems to maximise the value of your solution and unify information.

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Configurable

You will be given access and training so that you can configure everything you need autonomously and without any limitations.

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Customised

We help you to set it up and configure it according to the needs of your business, as well as to modify it if these needs change.

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Secure

All phone calls, internal messages and internal video conferences that take place through our platform are encrypted.

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Reliable

At Fonvirtual we have been offering communication solutions in the cloud for more than 20 years, ensuring the highest quality and without depending on third parties.

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Flexible

It adapts to the needs of your company. You can add extensions, communication channels, monitoring licences and more, all tailored to your needs.

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No permanence

Fonvirtual does not require a minimum mandatory permanence in its contracts, so you will have total freedom. We are sure you will be satisfied.

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With the best support

Our support team will always be available to train you, make any modifications and advise you on how to get the most out of it.

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Constant innovation

Technology evolves fast and Fonvirtual is committed to incorporating innovation into its solutions as they become operational and proven.

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