Fonvirutal’s Worldwide Contact Center: The Call Center Software

A worldwide contact center allows customers and clients to stay in contact with your company from any location in the world. However, the farther away customers are located, the harder it is to manage how you communicate. But thanks to Fonvirtual’s Call Center Software, customer location or the location of your call center agents are no longer an issue.

Additionally, Fonvirtual’s Call Center Software includes the following features:

Global accessibility

Luckily, the Fonvirtual worldwide contact center is accessible from anywhere in the world. Additionally, you can also obtain phone numbers from the following countries: Germany, Austria, Belgium, Bulgaria, Canada. Cyprus, Croatia, Denmark, Spain. Estonia, United States, Finland, Greece, Hungary. Ireland, Italy, Latvia, Lithuania, Luxembourg. Malta, Mexico, Netherlands, Poland, Portugal. Czech Republic, Romania, United Kingdom. Slovakia, Slovenia, Sweden and Switzerland.

Advanced software with easy configuration

To install and configure a call center software from Fonvirtual, you do not need to make any investments. Thankfully, you can access and configure every detail from the cloud. Fonvirtual will provide you with a panel in which you can access your VoIP contact center using a username and password. From there, you will make all the modifications you want.

Agents are always available

With the WebRTC telephone system, Fonvirtual contact center agents remain available 24/7, no matter where they are. Luckily, all you need is a stable internet connection. With any means of communication, such as a cellphone, computer or a tablet, agents can connect to the call center and make and receive calls. This WebRTC technology greatly facilitates online and remote work.

ACD Cloud Technology

Call centers have evolved over the years. Because of this, it is now possible to manage all incoming calls intelligently, through call queues and call routing to agents that predispose the skills that the client requires. This is thanks to IVR (Interactive Voice Response) and ACD (Automatic Call Distributor). These applications not only choose the appropriate phone configuration, but hey also allow you to manage queues intelligently. You may also customize menu options and voice messages.

 

worldwide contact center

 

How to Access the Worldwide Contact Center

Not only is the call center software useful for managing calls, it also is very easy to access multiple phone numbers at once.

Through a Local or International Phone Number

Thanks to Fonvirtual’s worldwide contact center service, you have the opportunity to own your own phone number using the area code that you like. This can be a local area code, or an area code from a different city in a different country.

With a Special Number

In case the number you are using is a special number, such as an overload number or a green number, you can still use this number on your line. Thanks to Fonvirtual, porting an older number is possible.

Call From Your Website

Click-to-Call allows users who are visiting your website to call you directly from just a click. The worldwide contact center, otherwise known as the Call Center Software, allows your company to be available to customers by adding a link to your existing website.