The Fonvirtual Blog
Fonvirtual, the ideal telecom solution for your company
The posts you shouldn’t miss:
Recording of conversations: Benefits and issues to consider
The recording of conversations has specifications to be taken into account. Discover the benefits of using them in your company thanks to...
Basic concepts for the configuration of the IVR
Interactive Voice Response (IVR) systems are automated customer service systems with which customers can interact in real time. Today we will...
Why integrate VoIP within your business?
The telephone is an essential communication tool in any business. It’s been used for over a century for a reason. In today’s world, the cost of...
Telecommute: Solution for companies in the face of the Coronavirus crisis
The so-called Covid-19, or more commonly known as Coronavirus, is wreaking havoc on company policy at a global scale. Businesses around the...
WhatsApp vs WebRTC: the security of internal communications in companies
Whatsapp vs Webrtc A few days ago, it was announced that senior UN officials are no longer allowed to use the Whatsapp application to exchange...
Why integrate a CRM into your company’s telephony?
If you are reading this article, you are probably looking to integrate a CRM with your company's telephony. Today, businesses are looking to...
Recent posts:
7 uses of Artificial Intelligence in a contact center
As more and more companies are opting for a multi-channel communication strategy, providing high quality customer service has become one the most...
What do you need to create a call center ?
These days, it is undeniable that technologies are evolving in such an ever faster way. They bring us new possibilities to realize daily tasks....
Business telephony : how to choose the best operator ?
When you need reliable phone call management and the time to make a choice has arrived, it is not always that easy to find the best operator of...
Callbot and customer service: how do they relate?
When you use the word callbot, you do not really know what it deals with. But when calling a company, if a machine asks you “How may I help?”, this...
Artificial Intelligence and call center: how do they relate?
It is undeniable that new technologies have taken on a fundamental role in our lives. It is also undeniable that these technologies are becoming...
Tips to improve customer service in your company
We could say that the fundamental axis of any company is the customer. Even if we have the best facilities, a good product and the best trained...
