A simple blog for tricky issues
Fonvirtual, the ideal telecom solution for your company
The posts you shouldn’t miss:
Recording of conversations: Benefits and issues to consider
The recording of conversations has specifications to be taken into account. Discover the benefits of using them in your company thanks to Fonvirtual. Nowadays, many calls are made throughout the day in a company. With such a high volume of calls there are times when...
Basic concepts for the configuration of the IVR
Interactive Voice Response (IVR) systems are automated customer service systems with which customers can interact in real time. Today we will talk about how to configure the IVR. How does an IVR system work? The IVR system can work in two ways:...
Telecommute: Solution for companies in the face of the Coronavirus crisis
The so-called Covid-19, or more commonly known as Coronavirus, is wreaking havoc on company policy at a global scale. Businesses around the world are taking extraordinary measures in the face of crisis and uncertainty. The most affected country, as well...
WhatsApp vs WebRTC: the security of internal communications in companies
Whatsapp vs Webrtc A few days ago, it was announced that senior UN officials are no longer allowed to use the Whatsapp application to exchange messages with other UN members. This is due to the fact that this app is considered to be a tool that does not guarantee the...
Why integrate a CRM into your company’s telephony?
If you are reading this article, you are probably looking to integrate a CRM with your company's telephony. Today, businesses are looking to optimize the management of communication with customers with the help of a virtual PBX. This, along with CTI CRM integration,...
Recent posts:
WhatsApp API: The Customer Service Difference
More and more people are using instant messaging applications to communicate. Users are increasingly looking for more direct and easier ways to...
Advantages of call management with a virtual PBX
Currently, the channel most used by customers to contact the company is the telephone. Therefore, it is very important for companies to have good...
Guide to teleworking solutions
2020 will undoubtedly be remembered as the year in which companies were forced to completely change the way they worked and had to adapt to working...
How much does it cost to hire a call center service?
Nowadays, it is increasingly necessary to have good customer service by phone. Call centers are a valuable tool for companies that need to handle a...
Difference between call center and telemarketing
The objective of any company is to have the largest possible client portfolio. Sometimes it is very difficult to reach these customers and maintain...
What is an answering machine and how can it benefit your company
Normally, when a call is received we try to answer it as soon as possible. However, sometimes certain circumstances may arise and prevent us from...
What is a Caller ID and what is it used for?
We show you the different functionalities of Caller ID and how it can be useful for us. What is it? Caller ID is a feature that can be very useful...
Music on hold on the PBX so your customers don’t leave
When it comes to receiving calls at our PBX, we need to ensure that customers are attended as soon as possible. However, we often find that, for...
The importance of filtering calls for your business
In this article, you will learn how to manage filtering calls to optimize your enterprise’s time and relationships. What exactly is filtering calls?...
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