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A simple blog for tricky issues
Fonvirtual, the ideal telecom solution for your company
How to hold online meetings with your colleagues abroad?
Companies with an international presence often have to deal with communication problems within their own organization, either because employees travel for business purposes and are away from the office for a period of time, or because they have staff in different...
QoS: The quality of service and its importance in VoIP
QoS (Quality of Service) is the mechanism used to ensure the prioritization of connection traffic and guarantee minimum bandwidth. To picture this more clearly, let's imagine being in the office or in our own home where the internet is being shared with several...
Why CTI The Key To Your Company’s Success
Customers are the central part of any business. Without customers it is unimaginable for a business to grow and prosper. Therefore, a business’ success depends on the relationship it builds and maintains with their customers. At Fonvirtual, we believe that there is...
When should I set up an options menu for my incoming calls?
The first form of contact between a company and its customers is often done in writing (usually from filling out a contact form online or sending an email). However, phone calls have quickly become the preferred method of communication. It is essential to properly...
The Click to Call Phenomenon
With the advancement of technology, the need for communication and better customer service is necessary. The first piece of technology that assists with communication and customer service is the “Click to Call” buttons you may find on a website. But what exactly is...
Telecommuting: Working from home has never been so simple
Nowadays, telecommuting is on everyone's mind. Either because of the social concern due to the coronavirus pandemic, or as a general solution many companies are opting for based on recent health recommendations. The fact is that working from home has great...