Probably you’ve seen the acronym of IP more than once and you have heard multiple expressions or words that usually come together like, IP protocol, IP pbx, IP number…But, what does this acronym really mean?
What is IP?
This acronym means Internet protocol, and comes from VoIP (Voice Over Internet Protocol). Basically it is a number that identifies a device in internet. Comparing it to the telecom world it is like a phone number, each line has a number associated to it and just by calling you are able to get in contact. In general communications between devices in internet are similar, each one has its own number that allows identifying it and establishing communications with it. An IP number is formed by 4 numbers of 3 digits each separated with dots. These numbers reach 255 at the most, this means your number could be 126.96.36.199 (none of these numbers could be higher than 255).
There are two types of VoIP, the public one and the private. The public one is shown on the internet and usually is the same one as the router’s or the modem’s, and any device connected to that router or that modem would have the same public IP. The private one appears on the device card, such as your computer, your printer or your tablet’s card.
Focusing on the telecom world, VoIP is taking over and is strongly entering the PBX world and the customer service solutions. A VoIP PBX is a set of hardware and software which uses IP protocols for making phone calls. It means a VoIP PBX is the same as a regular PBX but with the particularity of using internet for making and receiving calls.
How does an IP PBX work?
VoIP PBX are called this way since they use VoIP protocols to establish communications between the different extensions included in the Pbx. These extensions can be IP terminals or can be mobile extensions through softphone. This PBX type plus virtual PBX have taken completely over traditional PBX since it not only includes multiple efficiencies and functionalities advantages but they are cheaper as well.
IP PBX evolution
An VoIP PBX is a great telecom solution for your company , although they still have some limitations such as the fact that the calls quality might be deficient depending on the connections to the internet’s quality you have. Problems have been slowly solved thanks to the WebRTC arrive. WebRTC lines allow receiving calls or making calls directly through the browser eliminating the need of IP devices and furthermore the calls quality is excellent. The WebRTC protocol has been directly developed by Google and they have achieved perfect voice quality avoiding problems that were usually caused with the use of traditional VoIP lines.
We hope your doubts have been resolved in case you had them, and that you are able now to trust the benefits IP brings into your life and into your business.