Our automatic artificial intelligence-generated summaries in real time provide a clear and concise view of your customer. This enables you to quickly identify opportunities for improvement, evaluate your team’s performance, and make informed decisions. Forget about wasting time listening to full calls and step into the world of productivity and communication success with Fonvirtual’s call summaries – get ready to take your business to the next level!
Quickly identify each call
Fonvirtual’s call summaries will help you quickly identify the call you are interested in at any given moment to get a precise control of each conversation with your customers. These summaries are generated simultaneously as the conversation with the customer unfolds
In addition, you have the option to change the language of the summary to the language of your choice, allowing you to read in a wide variety of languages. This feature is particularly useful if you have clients in different parts of the world or if you need to review conversations in languages other than your own.
It allows you to understand the exact details of each interaction. You will be able to analyze the words and expressions used, capture the most relevant details and make sure that no important information is missed. This way, you can improve your customer service, identify sales opportunities and keep a complete record of your customer interactions.
Enjoy tagging for deeper analysis
At Fonvirtual, we understand how important it is for your business to have detailed call tracking and a thorough understanding of your customer’s needs. That’s why our summaries go beyond the conventional with the incorporation of intelligent tagging.
Every minute of the phone conversation with your customers will be automatically tagged. What does this imply for you? It means you’ll have precise knowledge about the topic of discussion at any given moment, without having to listen to the entire call or read the entire summary.
Our smart tagging feature is a powerful tool for your business. It will allow you to analyze your customer’s specific needs more efficiently, spot patterns or trends in their queries and make informed decisions to improve your services or products.
Analyze agent and customer behavior
An important feature of Fonvirtual’s call summaries is our analytics system. It doesn’t only go beyond providing you with valuable information, but also determines the behavior of the agent who answered the call and their caller. This allows you to objectively evaluate the performance of your customer service team and measure the satisfaction of your customers.
These behavior assessments are made through the integration of our sentiment analysis tool and our robust transcription system. This allows our AI to understand the tone of each sentence and not just its literal meaning.
Imagine being able to quickly identify those outstanding agents who provide a good service. Thanks to our solution, you’ll be able to recognise those who strive to exceed expectations and ensure customer satisfaction.
And that’s just the beginning: the behavior assessments and sentiment monitoring also allow you to identify areas for improvement. This is especially useful for ensuring quality service in all interactions. By using the objective feedback provided by the scores, you can develop strategies to improve your team and encourage an exceptional experience on every call.
We make sure we comply with GDPR
We understand the importance you place on confidentiality and data protection. We want you to be completely secure when you entrust us with your communications, which is why we have developed our own call summaries that comply with the General Data Protection Regulation (GDPR).
We take our responsibility to protect your data and that of your customers seriously. We know that every phone conversation contains valuable and confidential information, which is why we implement measures to ensure its security at all times.
Integrate our solution with your CRM
With Fonvirtual, you will be able to integrate not only the usual data such as the originating number, call time, duration, agent, recording into your Customer Relationship Management (CRM) system, but also the full call transcript, call summaries, tags, sentiment analysis, etc. This solution will provide you with a comprehensive and coherent view of all your phone interactions with customers, while giving you access to valuable information such as purchase history, preferences, and previous requests.
By gaining a deeper understanding of individual needs, you will be able to provide a personalized service arranged to their requirements. In addition, this integration also provides you with analytical tools to identify key patterns and trends, enhancing your business decision-making process and the overall performance of your customer service team.
