Have you ever wondered why certain brands seem to guess exactly what their customers need, while others stay on the surface? In the world of...
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Call Analytics: what it is and how it works
The efficiency of a contact center is not measured solely by the volume of calls or the speed with which customer problems are resolved. A new...
How to improve call management with Artificial Intelligence?
La call management with artificial intelligence It has become an essential solution for companies that want to optimize the customer experience and...
Call tagging with AI: Revolution in conversational analytics
In the dynamic world of customer service, the ability to tag calls and digital conversations has become a basic necessity. Telephone conversation...
AI in your business communications: real-time conversation summaries
Artificial intelligence (AI) is revolutionizing the business world, and one of its most promising fields of application is communications. Companies...
International telephone prefixes for calls
In an increasingly globalized business environment, the ability to communicate effectively with customers and partners around the world is...
Analysis of sentiment in calls thanks to AI
Have you ever wished you could read your clients' minds during a call? Know exactly how they feel and adjust your approach in real time? Thanks to...
Chatbots: improve customer service
Customer service has evolved significantly thanks to the integration of new technologies. One of the most prominent tools in this area are chatbots...
Live chat bots for real-time interaction.
Digital transformation has led businesses to seek solutions that improve interaction with their customers, ensuring an optimal, real-time...
How Advanced technology summarizes phone calls in real time
How Advanced technology summarizes phone calls in real time In today's digital age, efficient management of customer communications is essential to...
Voicebot: New Experiences for Your Customers in Voice Conversations
Voicebot – a blend of the words "voice" and "robot" – is a revolutionary technology that has become an omnipresent presence, simplifying our daily...
Call transcription and translation
Distances and borders are no longer obstacles to establishing a seamless and dynamic global communication. In fact, due to the increasing...
Real-time gender ID in calls
Technological advancements continue to surprise us constantly. One of the most astonishing developments, driven by Conversational AI, is the...
Virtual Click to Call PBX: Click to Call
What is Click to Call? The term Click to Call refers to a digital functionality that facilitates interaction between users and businesses through...
Real-Time Call Summaries: simplify info
The AI Revolution in Organisational Communication One of the practical advancements that Artificial Intelligence has enabled in the field of...
Speak Every Language with a Professional Translation Service
As globalisation and interconnection between countries grow, trade barriers are reduced. Companies are betting on expanding into international...
Real-Time Professional Call Translation
Having a smooth conversation with people speaking a different language, even when located in different corners of the world, is now possible. AI,...
Multiply and Combine Channels for Frictionless Interaction
We are no longer limited to communicating through phone calls or emails; we now have a wide array of communication channels, such as real-time...
Techniques and Strategies to Increase Your Sales in the Digital World
Online competition hits companies like a hurricane, and the secret to emerging unscathed from its blows lies in adaptability and the search for...
The Definitive Solution to Unify All Your Communication Channels
"It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change"...
Options to make call transcription with artificial intelligence
Artificial intelligence is not a technological advance that has appeared overnight; but it is now when it is on everyone's lips, thus generating a...
Improve Customer Service and Sales with Call Transcription
Call transcription or Speech to text is a technology that allows, in real time, to convert audio into text. Applicable to any field or level, it...
AI in Business Telecom: Enhancing Customer Experience
Companies have become aware of the importance of the customer experience during all stages of the consumption process. It is those cognitive,...
Can Artificial Intelligence improve your Customer Service?
Traditional customer service methods are no longer up to the task of meeting the increasingly demanding demands of customers. Companies now need to...
Close sales online
The sales process for companies is completely different from what it was a few years ago. Aspects such as creating new sales channels, learning to...
Appointment management and online booking
If in your business you have to manage appointments or reservations, you will already know that it is a task that usually consumes a lot of...
Customer Service KPIs: Ensuring Quality
In this article we will identify the main customer service KPIs, which will help to measure the performance of our company in this area and which,...
Monitoring Remote Teams Productively
Remote working was forced upon companies and workers during the 2019 pandemic that caught us all off guard. Most companies have tried, mostly with...
Unified communications to improve your company’s customer service
Considering the high level of competition and easy access to information, when customers go shopping they are not only looking to purchase a product...
Business supervision: the importance of observing what goes on in your call center
The call center software is an essential tool in the day-to-day operations of many companies as it allows them to manage their customer contacts...
Digital Workplace: What It Is and Benefits for Your Company
Especially in the wake of the pandemic, workspaces have evolved, so that with the right systems in place, it is no longer necessary to be in a fixed...
WhatsApp or web chat: Why choose one when you can have both?
As we always say, for any modern business, having multiple channels through which customers can contact is essential. The reason is that consumer...
How to choose the best web chat for companies
Nowadays, companies are aware that digital transformation is a key factor in their daily processes. Specifically, in customer service,...
6 ways to communicate with international customers
When a company makes the decision to sell its products in other countries, the most time-consuming, persistent and resource-intensive part is...
Key elements in international business communication
Although each one has different needs, for any company, regardless of its size, communication is a fundamental aspect. Currently, many companies are...
How to automate appointment scheduling with Artificial Intelligence
In any subject related to business and customer service, one of the main topics has always been to enhance and improve what we know as "User...
Calculating Monthly Costs for Business Telephony
When it comes to managing their communications, most companies have decided to opt for IP telephony systems, such as virtual switchboards or call...
4 key elements of commercial prospecting
Nowadays, customers have access to a large amount of information that allows them to know the characteristics of a company, product or service...
What are the most important call centre KPI ‘s?
Any company must be continually designing and implementing new strategies to ensure that all of its departments are functioning properly. These...
Everything you need to know about the mobile office
The COVID-19 crisis has brought about many changes, especially in the corporate world. Even if for many of them the possibility of working remotely...
Chatbot for WhatsApp: what is it and how to use it in your company
One of the areas where businesses need to take the greatest care of is customer service. Any business depends on the satisfaction of its customers,...
Omnichannel : what is it about and what can it bring to your company?
Since the beginning of the global pandemic in March 2020, companies have realized the lack of flexibility of their customer service using only...
What is a virtual agent and how can you use it in your company?
In an increasingly competitive environment, it is essential to find an element that differentiates our company from the rest. Good customer service...
Guide to manage WhatsApp in your business
Table of contents How many types of WhatsApp are there? Differences between WhatsApp Business and WhatsApp Business API Advantages of...
Artificial Intelligence and call center: how do they relate?
It is undeniable that new technologies have taken on a fundamental role in our lives. It is also undeniable that these technologies are becoming...
What is a contact center?
A contact center is a software that manages the company's external communication. Most commonly, contact centers have one or more head-end numbers...
How You Can Call The US From Another Country
If you are located in the United States, making a phone call to someone located in the U.S. is very easy. When you call someone locally, there are...
Generate Conversions Using International Phone Calls
Today, many companies find themselves using an online medium through their own professional websites or social networks. Advances in information and...
Porting an International Phone Number USA
An international phone number USA can offer great benefits to any company. By having a United States phone number, you can improve your...
The Place For a Virtual Phone Number UK
Maintain a Good Customer Relationship for the Success of the Business A trader knows the value of the relationships he has with his customers. Ever...
How to call abroad using an international phone number
Today, technological advances in telecommunications have facilitated the internationalization of companies and the possibility of these to...
Advantages of Using Whatsapp Business with a second phone number
Many companies are now using WhatsApp business to communicate with their coworkers and clients alike. This application allows users to...
Creating an International Virtual Number with Fonvirtual
Many people wonder what is the secret formula to create an international virtual number and in Fonvirtual we have it. In order to create an...
Country codes and a cloud international phone number
International Dialing Codes Also known as IDD (International Direct Calling) or ISD (International Subscriber Dialing). These codes are used when...