Call Center Cloud Technology

Discover here all the news about Fonvirtual’s Call Center Software solution: with ACD system, ubiquitous agents, real time monitoring and all the functionalities you can imagine.

Why use the voicebot for teleprospecting?

Why use the voicebot for teleprospecting?

Progress is an integral part of human curiosity, we always want to discover more and find ways to help Man in his tasks, from the most banal to the...

How to automate your call center?

How to automate your call center?

Digital transformation has brought significant changes in the way we work, shop, and even relate to our environment. The fact is that technological...

4 key elements of commercial prospecting

4 key elements of commercial prospecting

Nowadays, customers have access to a large amount of information that allows them to know the characteristics of a company, product or service...

Regulation of post-quarantine work

Regulation of post-quarantine work

Nowadays the whole word is in a very delicate work situation. Not only because of the consequences of confinement, but for the question of what will...

How can I take calls without a secretary?

How can I take calls without a secretary?

The success of your business depends mostly on the amount of dedication and hours you put into it. However, on many occasions, we are limited when...

What is the cloud?

What is the cloud?

The Cloud, better known as Cloud Computing has become an increasingly popular term. Who hasn't heard someone say "store it in the cloud” or some...

Call Center for Business in Morocco

Call Center for Business in Morocco

Morocco has recently been considered a destination for investors from different countries around the world. A call center for business is what's...

The role of a manager in a phone center

The role of a manager in a phone center

In the phone center or call center world, agents very often suffer from stress. Indeed, when time is limited, work accumulates and stress occurs....

6 Reasons to Hire a Call Center

6 Reasons to Hire a Call Center

For many, to hire a call center is an issue of the past. Many people associate call centers with cold calling random strangers non-stop in order to...

A Call Center in English for All Calls

A Call Center in English for All Calls

The International Presence of the Fonvirtual Call Center A call center in english allows you to speak with customers globally. Fonvirtual offers a...

How to Be the Best Call Center Operator

How to Be the Best Call Center Operator

  Being a call center operator is a big responsibility. Call center operators are constantly in contact with multiple people with different...