What is a PBX ? A PBX (Private Branch Exchange) refers to an internal private telephone network that allows the management of internal and external...

What are KPIs? KPIs or Key Performance Indicators are key performance indicators that are used to measure the success of a company in different...

Business Intelligence: How to adapt it to your communications system? Some time ago we shared an article about Business Analytics that allows...

One of the biggest keys to online sales lies in establishing new channels of contact with our customers that encourage what is known as...

In recent years, and especially as a result of the Covid-19 pandemic, to automate business processes has become a priority and essential practice...

Remote secretary: What are the communication tools you need? New technologies have revolutionized the way companies work. For example, it is no...

Despite the many advantages offered by Artificial Intelligence, there are still companies that fear that if they implement these systems, the...

Millions of pieces of data are generated every day, which companies use to improve their processes. But how? The concept of Big Data refers to the...

It is a fact that, for some years now, Artificial Intelligence has been revolutionizing the world in general, and more specifically, the business...

We constantly hear and repeat that customers are undoubtedly the most valuable asset of any organization. In this sense, we must ensure that their...

Whatever the job and whatever the sector, we all go through the training and adaptation period to get used to the customs of the company we have...

Progress is an integral part of human curiosity, we always want to discover more and find ways to help Man in his tasks, from the most banal to the...

Digital transformation has brought significant changes in the way we work, shop, and even relate to our environment. The fact is that technological...

In 1881, a German baker named Kranler decided to start offering his products to his customers through the phone. The result of this novel and...

As more and more companies are opting for a multi-channel communication strategy, providing high quality customer service has become one the most...

These days, it is undeniable that technologies are evolving in such an ever faster way. They bring us new possibilities to realize daily tasks....

When you use the word callbot, you do not really know what it deals with. But when calling a company, if a machine asks you “How may I help?”, this...

Regardless of our business structure and industry, providing the right customer service is critical to enhance consumer experience. One of the great...

In an increasingly competitive business environment, companies are constantly looking for new ways to differentiate themselves from the rest. Thanks...

Nowadays, it is increasingly necessary to have good customer service by phone. Call centers are a valuable tool for companies that need to handle a...

The objective of any company is to have the largest possible client portfolio. Sometimes it is very difficult to reach these customers and maintain...

In any business, providing good customer service is basic, especially in an increasingly competitive world where the user experience means gaining...

In this article we will show you the details about how a contact center can be structured; the different types of possible organization and which...

Monitoring the quality of the call center is essential for the proper functioning of your call center. Here are some very useful tips.   It is...

Call centers are a perfect tool for the external communication of any company. Today we will see how to improve a call center and how to get the...

Nowadays the whole word is in a very delicate work situation. Not only because of the consequences of confinement, but for the question of what will...

The way agents deal with customers on the phone is decisive if we want to win in sales. An adequate telephone protocol improves customer service and...

There are many factors that will determine the success or failure of an outbound calling strategy. With proper planning and preparation, these...

Thinking about software outsourcing? If you are an IT company who wants to grow in the field of software-development, but your IT team has too many...

The success of your business depends mostly on the amount of dedication and hours you put into it. However, on many occasions, we are limited when...

The Cloud, better known as Cloud Computing has become an increasingly popular term. Who hasn't heard someone say "store it in the cloud” or some...

The marketing campaign is one of the first elements to be taken into account in the process of attracting new customers and business growth. In this...

Making sure that your customer service is going above and beyond your customer’s expectations can sometimes be challenging. Call center agent...

Most customers prefer phone support to digital communication tools like emails, chatbots, and social media, etc. With phone support, you can create...

As technology evolves, customers are increasingly opting for the most advanced communication channels. In fact, the call center customer service...

Morocco has recently been considered a destination for investors from different countries around the world. A call center for business is what's...

In the phone center or call center world, agents very often suffer from stress. Indeed, when time is limited, work accumulates and stress occurs....

Your call center’s efficiency depends on various metrics and not fulfilling even one can bring your business down. Operating a fully functional call...

Companies have entered the era of digital transformation to meet the demands and expectations of their customers. Now, you won't have to go into an...

Technological innovation has managed to position business relationships at a higher level. When talking about business communication, an open source...

We've seen a lot of changes in the world of call centers and customer service experience. Until a few years ago, no one thought about online...

A contact center, also known as a customer interaction center or an advanced call center, is a place where all kinds of telephone calls with clients...

For many, to hire a call center is an issue of the past. Many people associate call centers with cold calling random strangers non-stop in order to...