The International Presence of the Fonvirtual Call Center A call center in english allows you to speak with customers globally. Fonvirtual offers a...
Discover here all the news about Fonvirtual’s Call Center Software solution: with ACD system, ubiquitous agents, real time monitoring and all the functionalities you can imagine.
ACD Call Center Software: Manage Your Calls
Understanding the concept of ACD ACD stands for Automatic Call Distributor. Today, business activity for call centers involves managing a large...
How to Be the Best Call Center Operator
Being a call center operator is a big responsibility. Call center operators are constantly in contact with multiple people with different...
Virtual Call Center Software: Help Serve Your Customers
The basis of a virtual call center software itself is to assist customers. A call center can be defined as a form of customer service created...
5 Ways VPNs Are Beneficial For Call Centers
A VPN (virtual private network) creates a secure tunnel from your IP to the restricted area while using a public network. With the modern-day issues...
A Call Center Support Tool for Customer Service
In a world of technological and commercial turmoil, everyone wants to sell. All types of companies, regardless of their size, strive to...
What is CTI in an Online Call Center Software?
An online call center software needs a CTI, otherwise known as computer telephony integration, in order to manage phone calls online through...
Call center office: internal control of the company’s calls
To ensure effective call management, companies sometimes rely on external companies to deliver this important customer relationship mission. Others...
What Phone Service Providers Such As Fonvirtual Have To Offer
When you search for phone service providers for businesses online, you'll notice many different options. Having a virtual phone provider is becoming...
Virtual PBX Telephony for Lawyers: A Phone Service That Works
Recently, there has been an increasing number of law firms that require administrative services. These services can handle the growing amount of...
Why outsourcing your call center operations to India?
Due to increasing competition in the marketplace, more and more companies around the whole world are now outsourcing all of their non-core part of...
Improve your company’s service with the best UK call center
In terms of customer relations, we can find more and more internal or external services that manage company calls. Today, and due to the...
10 best call center headsets for call center agents
Outfitting your agents with right call center headsets is an absolute key to confirm the best level of productivity. Comfort, noise reduction, and...
Cloud-based contact center companies and why they are so important
The multiplicity of communication channels that currently exist to reach different customers, depending on their age, tastes or preferences, is a...
Know the benefits of a call center for your business
A call center is a service that can channel multiple business communications that demand an effective and timely response. They generate a pleasant...
What do Call center outsourcing services offer?
Said in very simple words, what the Call center outsourcing services offer is primarily based on the management of telephone calls by third parties...
Outbound contact center for your telemarketing strategy
If you are not yet familiar with the term outbound contact center, in this article you will get to know this concept that will help you increase...
What is a virtual contact center software?
The call or contact centers of the years gone by used to be massive offices with rows upon rows. They were all busy in answering calls that used to...
Some of the best practices to follow for a good call center management
It is never an easy job to manage a Call center software. You can be successful though, by learning from the others in the industry who are...
Call statistics, why are they beneficial for companies?
Every company that has both outgoing and incoming calls needs to make use of call statistics. Companies need to corroborate that the calls they deal...
Best Practices for a good outbound calling strategy
There is an umpteen number of factors that will end up determining the failure or success of your outbound cloud contact center. Most of these...
Inbound contact center software KPIs you should be tracking
It is not very difficult to get quantitative feedback with respect to the management strategies that cover your inbound contact center. It is fairly...
International Virtual Phone System – A Link to Your Customers
So, you want to get customers in other languages and regions. Great! Your first step is to translate your website. But what then? Are you ready for...
Your best calling tool: WebRTC call center
A WebRTC call center will improve the quality of communication between a company and its customers. Every company knows that its success depends, to...
Discover Fonvirtual’s Call center system
What do people understand when we talk about Call Center system? Generally, when you hear about a call center system, people imagine that it...
Improve your customer service with an outsourced PBX
As a company, there are several reasons that can make you outsource your calls with an outsourced PBX: absence, meeting, unavailability, saturated...
Outsource your calls management: Call Center in Casablanca
Casablanca, capital of Morocco, is the largest financial city in the country and brings together headquarters of large Moroccan and foreign...
The irruption of technology: why install a contact center
Before the rise of Internet telephony, contact centers were usually made up of a room full of telephone lines connected to a physical PBX and agents...
Optimize your customer service by using a call center in Spain
A call center is a means and a communication tool created to maintain continuous and permanent contact between the clients and the organization...
The advantages of an ACD cloud contact center solution
An automated call dispenser improves the overall efficiency of call centers. The ACD cloud contact center system categorizes and distributes...
A Call center service based on CRM
Traditionally,a call center service is essentially considered to be very expensive. Customers are frustrated by having to repeat the same...
What is known as Voice over IP telephony?
Voice over IP telephony or VoIP stands for Voice over Internet Protocol. This system allows communication through voice thanks to the Internet...
Call center companies. Why do they have so many advantages?
With the rise and development of new technologies, we are facing an era in which customer demands are constantly growing. Customers expect their...
The importance of communication for a company: Call Center technology
For a company that wants to influence and change the attitudes of the different target audiences (distributors, potential customers, customers,...
ACD call center, a cloud solution to manage your calls
The ACD call center software operator occupies a key position when it comes to offering the best customer service, it is one of the new ways of...
Why you should join a CRM call center?
The CRM, Customer Relationship Management, is a model of customer relation management, based on commercial management, marketing and customer...
Prepare your customer service for Christmas: virtual call center
Christmas, that moment of the year when streets are covered of people, lights and snow, when kid’s eyes are full of illusion and everything is...
IP PBX service for emotional intelligence in enterprises.
According to Robert Cooper, emotional intelligence “is the ability to sense, understand, and effectively apply the power and acumen of emotions as a...
WhatsApp for Business or rather WhatsApp for Self-employed?
If you have heard about WhatsApp Business, you probably think it is all rosy. An app for companies that facilitate communication with your clients....
Human resources as a marketing strategy: Contact center software
The emergence of the internet and technological improvements are creating the computerization of many processes and even lead to the disappearance...
Call center outsourcing for a successful phone prospecting
What is phone prospecting in the Call center outsourcing? The phone prospecting, also known as the commercial phone survey, regroup the complex of...
The importance of call center software for small business
Small and medium-sized enterprises (SMEs) are found throughout the national territory; they are always looking for ways to expand into more...
Connected at any time with a call center online service
Many companies face a number of problems when receiving calls, since, in order for all these calls to be answered, the company depends on a good...
The new updated telemarketing service: Call center solution
Telemarketing began in the 1960s in the telecommunications sector, so it can be said to have a long history of innovation in this sector. These...
Get your own contact center technology
The fact of replacing an obsolete contact center with a new VoIP contact center technology brings great opportunities for any enterprise to take...
Evolution and importance of the customer service call center
Taking care of the customer support has always been one of the main priorities at the company, however in last decades, the role of the systems...
Why companies should have a call center business?
Most of the enterprises are not well informed about what a call center business is and what benefits it brings to the business. There are no size...
How to take advantage from IVR call center feature
“If you would like to talk to sales press 1; if you would like to talk with accounting press 2…” How many times have you heard that when you called...
Take your business to the next level with ACD contact center
If you are receiving a lot of phone calls at your company you probably know how awkward it is when the client calls you and you do not know how to...
Benefits to work with a call center from home
Many companies today have access to be able to work from home without any problems, these companies are freelancers whose main activities can be...