To ensure effective call management, companies sometimes rely on external companies to deliver this important customer relationship mission. Others...

When you search for phone service providers for businesses online, you'll notice many different options. Having a virtual phone provider is becoming...

Due to increasing competition in the marketplace, more and more companies around the whole world are now outsourcing all of their non-core part of...

In terms of customer relations, we can find more and more internal or external services that manage company calls. Today, and due to the...

Outfitting your agents with right call center headsets is an absolute key to confirm the best level of productivity. Comfort, noise reduction, and...

The multiplicity of communication channels that currently exist to reach different customers, depending on their age, tastes or preferences, is a...

A call center is a service that can channel multiple business communications that demand an effective and timely response. They generate a pleasant...

Said in very simple words, what the Call center outsourcing services offer is primarily based on the management of telephone calls by third parties...

If you are not yet familiar with the term outbound contact center, in this article you will get to know this concept that will help you increase...

The call or contact centers of the years gone by used to be massive offices with rows upon rows. They were all busy in answering calls that used to...

It is never an easy job to manage a Call center software. You can be successful though, by learning from the others in the industry who are...

There is an umpteen number of factors that will end up determining the failure or success of your outbound cloud contact center. Most of these...

It is not very difficult to get quantitative feedback with respect to the management strategies that cover your inbound contact center. It is fairly...

What do people understand when we talk about Call Center system?   Generally, when you hear about a call center system, people imagine that it...

Casablanca, capital of Morocco, is the largest financial city in the country and brings together headquarters of large Moroccan and foreign...

Before the rise of Internet telephony, contact centers were usually made up of a room full of telephone lines connected to a physical PBX and agents...

A call center is a means and a communication tool created to maintain continuous and permanent contact between the clients and the organization...

An automated call dispenser improves the overall efficiency of call centers. The ACD cloud contact center system categorizes and distributes...

Traditionally,a  call center service is essentially considered to be very expensive. Customers are frustrated by having to repeat the same...

Christmas, that moment of the year when streets are covered of people, lights and snow, when kid’s eyes are full of illusion and everything is...

If you have heard about WhatsApp Business, you probably think it is all rosy. An app for companies that facilitate communication with your clients....

The emergence of the internet and technological improvements are creating the computerization of many processes and even lead to the disappearance...

What is phone prospecting in the Call center outsourcing? The phone prospecting, also known as the commercial phone survey, regroup the complex of...

Small and medium-sized enterprises (SMEs) are found throughout the national territory; they are always looking for ways to expand into more...

Many companies face a number of problems when receiving calls, since, in order for all these calls to be answered, the company depends on a good...

Telemarketing began in the 1960s in the telecommunications sector, so it can be said to have a long history of innovation in this sector. These...

The fact of replacing an obsolete contact center with a new VoIP contact center technology brings great opportunities for any enterprise to take...

Taking care of the customer support has always been one of the main priorities at the company, however in last decades, the role of the systems...

Most of the enterprises are not well informed about what a call center business is and what benefits it brings to the business. There are no size...

“If you would like to talk to sales press 1; if you would like to talk with accounting press 2…” How many times have you heard that when you called...

If you are receiving a lot of phone calls at your company you probably know how awkward it is when the client calls you and you do not know how to...

Many companies today have access to be able to work from home without any problems, these companies are freelancers whose main activities can be...

It is possible you have just started a business project, or you already have your own company. No matter what, it is clear that independently of...

Are you looking for a solution to improve your customer support? You are doing well, a big part of enterprises, no matter its size, is also looking...

The call services offered today are quite different from those of previous years, as the technology has evolved in an astonishing way. This...

The contact center outsourcing is an important decision with a lot of risks and potential benefits. It is all about one of the most striking options...

Many companies have the necessity to make calls abroad because of their work activity; one of the main reasons for this is that they are looking...

In recent years the market of the call center in India has been increasing, and it is to expect, it is going to stay that way.  The services related...

It is indisputable that the virtual or cloud global market is growing at a breakneck speed, just like the cloud call center solutions which customer...