If you are thinking about having a contact center at your enterprise, you cannot forget about the importance of the call manager. He or she will be...
Call Center Cloud Technology
Discover here all the news about Fonvirtual’s Call Center Software solution: with ACD system, ubiquitous agents, real time monitoring and all the functionalities you can imagine.
How to choose a right call center agent
The enterprise is as great as great are its employees. For that reason, if you are thinking about building a call center software, you have to...
What type of contact center service is the best for you
A good communication with your clients can help to create a strong relationship with them. As your business keep growing it is becoming more and...
How to create your own hosted call center
Small and medium enterprises often forget about the importance of having a hosted call center software. They’re hiding behind the contact forms and...
How the GDPR can affect the phone contact with your customers?
Are you already tired of the General Data Protection Regulation? In the last weeks we haven’t heard other topic but the famous GDPR. But do you...
Telework thanks to a contact center from home
In the past few years a large demand of our services has emerged from people who work at home. We offer different services, like the contact center...
Tips for the best hosted contact center service
It is a fact that the company’s call service is fundamental in order to build people’s opinion. All companies already know that a hosted contact...
What to do when you lose your cell phone or it gets stolen
Roughly one out of three robberies nationwide include cell phone theft. Unsurprisingly, the thefts are rapidly increasing in urban areas where cell...
What are unified communications?
The term “unified communications” is becoming part of the everyday life not only in big corporations but also in small and medium-sized enterprises....