It is possible you have just started a business project, or you already have your own company. No matter what, it is clear that independently of...
Call Center Cloud Technology
Discover here all the news about Fonvirtual’s Call Center Software solution: with ACD system, ubiquitous agents, real time monitoring and all the functionalities you can imagine.
How the contact center solutions will make your company attract customers
Are you looking for a solution to improve your customer support? You are doing well, a big part of enterprises, no matter its size, is also looking...
Evolution and importance of the inbound call center
The call services offered today are quite different from those of previous years, as the technology has evolved in an astonishing way. This...
Contact center outsourcing and the advantages it offers to your enterprise
The contact center outsourcing is an important decision with a lot of risks and potential benefits. It is all about one of the most striking options...
The benefits of outbound call center
Many companies have the necessity to make calls abroad because of their work activity; one of the main reasons for this is that they are looking...
The importance of owning a call center in India
In recent years the market of the call center in India has been increasing, and it is to expect, it is going to stay that way. The services related...
Cloud call center for a perfect customer support
It is indisputable that the virtual or cloud global market is growing at a breakneck speed, just like the cloud call center solutions which customer...
How to be more effective as a call manager
If you are thinking about having a contact center at your enterprise, you cannot forget about the importance of the call manager. He or she will be...
How to choose a right call center agent
The enterprise is as great as great are its employees. For that reason, if you are thinking about building a call center software, you have to...
What type of contact center service is the best for you
A good communication with your clients can help to create a strong relationship with them. As your business keep growing it is becoming more and...
How to create your own hosted call center
Small and medium enterprises often forget about the importance of having a hosted call center software. They’re hiding behind the contact forms and...
How the GDPR can affect the phone contact with your customers?
Are you already tired of the General Data Protection Regulation? In the last weeks we haven’t heard other topic but the famous GDPR. But do you...
Telework thanks to a contact center from home
In the past few years a large demand of our services has emerged from people who work at home. We offer different services, like the contact center...
Tips for the best hosted contact center service
It is a fact that the company’s call service is fundamental in order to build people’s opinion. All companies already know that a hosted contact...
What to do when you lose your cell phone or it gets stolen
Roughly one out of three robberies nationwide include cell phone theft. Unsurprisingly, the thefts are rapidly increasing in urban areas where cell...
What are unified communications?
The term “unified communications” is becoming part of the everyday life not only in big corporations but also in small and medium-sized enterprises....