The recording of conversations has specifications to be taken into account. Discover the benefits of using them in your company thanks to...
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Basic concepts for the configuration of the IVR
Interactive Voice Response (IVR) systems are automated customer service systems with which customers can interact in real time. Today we will...
Telecommute: Solution for companies in the face of the Coronavirus crisis
The so-called Covid-19, or more commonly known as Coronavirus, is wreaking havoc on company policy at a global scale. Businesses around the...
WhatsApp vs WebRTC: the security of internal communications in companies
Whatsapp vs Webrtc A few days ago, it was announced that senior UN officials are no longer allowed to use the Whatsapp application to exchange...
Why integrate a CRM into your company’s telephony?
If you are reading this article, you are probably looking to integrate a CRM with your company's telephony. Today, businesses are looking to...
