What is Click to Call? The term Click to Call refers to a digital functionality that facilitates interaction between users and businesses through...
Features
Add different features to your Virtual PBX and Call Center Software: card payments over the phone, call tracking, Google Data Studio or CRM integrations with Salesforce, Zendesk, ZohoCRM…
Advanced Enterprise Chatbot Solutions
An enterprise chatbot is not just a program that answers questions; it's a multifunctional tool transforming customer experience and contributing to...
Real-Time Professional Call Translation
Having a smooth conversation with people speaking a different language, even when located in different corners of the world, is now possible. AI,...
Techniques and Strategies to Increase Your Sales in the Digital World
Online competition hits companies like a hurricane, and the secret to emerging unscathed from its blows lies in adaptability and the search for...
Options to make call transcription with artificial intelligence
Artificial intelligence is not a technological advance that has appeared overnight; but it is now when it is on everyone's lips, thus generating a...
Boost Online Sales with Effective Techniques
In the era of full digitalization of all areas of our world, the immersion of sales processes online is becoming more and more significant. Online...
Unify your virtual and human agents on a single platform
Coordinate human work with automation Since the emergence of artificial intelligence, the dynamics of the world of work are transforming faster than...
Get to know your customer with Fonvirtual’s call summaries
Our automatic artificial intelligence-generated summaries in real time provide a clear and concise view of your customer. This enables you to...
How to make and receive calls in Zoho CRM in a professional way
In today's business world, having an effective CRM tool is very important to building and maintaining strong customer relationships. Zoho CRM is one...
Enhance Corporate Image and Sales with Fonvirtual UX Buttons
With the increase in competitiveness, a result of the accessibility that we have to any company on the Internet, certain factors become decisive...
Close sales online
The sales process for companies is completely different from what it was a few years ago. Aspects such as creating new sales channels, learning to...
Strategies to improve the conversion rate of your website
The conversion rate is one of the essential indicators that we must observe when we analyse a website. It is usually defined as the percentage of...
Increase the sales of your business with the same visits
The main need of any business is to sell. There are so many factors that influence sales that achieving increases in a short period of time is truly...
Monitoring Remote Teams Productively
Remote working was forced upon companies and workers during the 2019 pandemic that caught us all off guard. Most companies have tried, mostly with...
Why Integrate Helpdesk Software with Your Communication System?
As customers, whenever we have a problem or doubt regarding a product or service we expect our request to be attended to in the shortest possible...
How can you use Business Analytics solutions to benefit your business?
In the midst of digital transformation, the business world has become increasingly competitive. Therefore, in order to gain an advantage over others...
Digital Workplace: What and Why
Knowing what customer loyalty is is vital for any company and should be one of the main objectives. When we talk about customer loyalty, we are...
Tips for delivering the best user experience in your business
Digital transformation has led to the rise of ecommerce and the majority of products and services being offered through digital resources, which...
Tips for managing your hybrid working team
The hybrid working model is a latent reality that is imposing in companies. In fact, it is expected that in the future both large and small...
3 companies that offer a good digital customer experience
In an increasingly competitive market, innovating and differentiating oneself from the competition is what determines a company's success. After...
Digital Workplace: What It Is and Benefits for Your Company
Especially in the wake of the pandemic, workspaces have evolved, so that with the right systems in place, it is no longer necessary to be in a fixed...
WhatsApp or web chat: Why choose one when you can have both?
As we always say, for any modern business, having multiple channels through which customers can contact is essential. The reason is that consumer...
Virtual Solutions for Multi-brand Companies
Digitalisation plays a decisive role in the success of companies. It has become the key that opens the door to a world full of opportunities, but...
Tips for training your customer service agents remotely
Customer service is an area of the company that requires agents to be agile, effective and, above all, able to convey a clear and unified message....
Fonvirtual’s PBX for Omnichannel Experience
Today, businesses have at their disposal a wide variety of channels to interact with customers. From traditional voice calls to instant messaging...
Speech analytics: the guarantee of customer satisfaction
In any company, making the right decisions involves analyzing the data obtained during processes. Perhaps this can be easy when we are talking, for...
When is it recommended for companies switching to WebRTC?
Effective communication in companies is essential to build stable and lasting relationships, not only with customers, but also among team members....
What are the benefits of a virtual PBX for internal communication?
Communication in business is one of the most important aspects. Even though many companies develop their communication channels to satisfy their...
Guide for implementing a hybrid working model in your company
Covid-19 has meant a change in many aspects of our lives. However, the area where it has arguably had the biggest impact is on the way people work....
Everything you need to know about the mobile office
The COVID-19 crisis has brought about many changes, especially in the corporate world. Even if for many of them the possibility of working remotely...
Chatbot for WhatsApp: what is it and how to use it in your company
One of the areas where businesses need to take the greatest care of is customer service. Any business depends on the satisfaction of its customers,...
Guide to manage WhatsApp in your business
Table of contents How many types of WhatsApp are there? Differences between WhatsApp Business and WhatsApp Business API Advantages of...
Tips to improve customer service in your company
We could say that the fundamental axis of any company is the customer. Even if we have the best facilities, a good product and the best trained...
What is a contact center?
A contact center is a software that manages the company's external communication. Most commonly, contact centers have one or more head-end numbers...
Guide to teleworking solutions
2020 will undoubtedly be remembered as the year in which companies were forced to completely change the way they worked and had to adapt to working...
What is CTI Integration?
Today, in the Fonvirtual’s blog, we want to tell you about CTI integrations (Computer Telephony Integration), or, in other words, the integration of...
Telecommuting: Working from home has never been so simple
Nowadays, telecommuting is on everyone's mind. Either because of the social concern due to the coronavirus pandemic, or as a general solution...
Why integrate a CRM into your company’s telephony?
If you are reading this article, you are probably looking to integrate a CRM with your company's telephony. Today, businesses are looking to...
Secure Transactions: Give Your Credit Card Number by Phone
When you first sign up with a new internet service provider, you likely have to give your credit card details over the phone or through their...
Card Payment Solutions – Taking Card Payments Over the Phone
Globalization is allowing businesses to grow at a scale larger than ever before. In order to grow a business at a global scale, an easy card payment...
Tips to securely take credit card payments over the phone
The demand for taking credit card payments over the phone raises currently. But still, some of the entrepreneurs are in a dilemma whether to take...
Taking phone payments, tips and practices
The customer is the key element for the success of any company and therefore enjoys an invaluable position. Companies must attract customers to...
POS payment, the new automatic credit card payment tool
The technological advances make available to everyone a myriad of tools that facilitate all kinds of tasks. In addition, all these new tools come to...