One of the consequences of the Covid-19 crisis is the increase of new technologies to maintain contact, not only in the personal sphere, but also in...

As customers, whenever we have a problem or doubt regarding a product or service we expect our request to be attended to in the shortest possible...

One of the many innovations in customer service of companies is a fundamental element: guaranteeing digital accessibility in order to adapt them to...

In the midst of digital transformation, the business world has become increasingly competitive. Therefore, in order to gain an advantage over others...

The importance of building customer loyalty through quality customer service Knowing what customer loyalty is is vital for any company and should be...

Increasing user interactions with our company, as well as achieving higher conversions, is essential for the business to continue growing. And this...

The digital transformation has been a revolution in every sense. It has brought many challenges, but it has also brought advances that make our...

The hybrid working model is a latent reality that is imposing in companies. In fact, it is expected that in the future both large and small...

In an increasingly competitive market, innovating and differentiating oneself from the competition is what determines a company's success. After...

In any company, making the right decisions involves analyzing the data obtained during processes. Perhaps this can be easy when we are talking, for...

Covid-19 has meant a change in many aspects of our lives. However, the area where it has arguably had the biggest impact is on the way people work....

In recent years, most companies have included mobility in their day-to-day life, having to adapt suddenly to it. However, they all coincide in...

Throughout the crisis generated by Covid-19, we have been forced to look for new ways of communicating with our friends, family, work colleagues and...

More and more people are using instant messaging applications to communicate. Users are increasingly looking for more direct and easier ways to...

2020 will undoubtedly be remembered as the year in which companies were forced to completely change the way they worked and had to adapt to working...

Nowadays, companies handle a great deal of data and information. A very good solution in order to manage and treat all this information is the...

In a world composed mainly of data, everything can be analyzed and quantified. In order to provide good customer service and telephone management,...

CTI (Computer Telephony Integration) is the technology that allows computers to interact with telephone systems. This makes it possible for users to...

Today, in the Fonvirtual’s blog, we want to tell you about CTI integrations (Computer Telephony Integration), or, in other words, the integration of...

Customers are the central part of any business. Without customers it is unimaginable for a business to grow and prosper. Therefore, a business’...

  Nowadays, telecommuting is on everyone's mind. Either because of the social concern due to the coronavirus pandemic, or as a general solution...

Customers are the central part of any business. In other words, we can simply say that they are the soul of all businesses. Without customers, your...

Like most companies today, businesses tend to collect a lot of data. And we mean a lot of data. But what are you supposed to do with this data after...

  CRM integrations are key for any business. This is especially true for companies that are very focused on their customer service. Nowadays,...

Online payment has made life easier for a lot of people. It has improved customer satisfaction and boosts brand loyalty. However, for some reason,...

The modern bank responds to changes in our environment and offers more ways to facilitate transactions between seller and buyer. Making cell phone...

Electronic banking operations have evolved considerably. This is due to technological advances such as the mobile TPV (Third-Party Verification)....

When you first sign up with a new internet service provider, you likely have to give your credit card details over the phone or through their...

  If you were previously unaware that you could pay over the phone, we recommend following the next few steps. This will help improve how your...

The concept of invoice payments with POS payment solutions POS Payment solutions are the new way to keep your bank account secure. No one wants...

  Credit card payments on phone Nowadays, everything is computerized and done in a virtual way. Sales are not far behind. It's possible to make...

Globalization is allowing businesses to grow at a scale larger than ever before. In order to grow a business at a global scale, an easy card payment...

Due to the growth in businesses around the world, the demand for an easy transaction process had also grown. Taking card payments over the phone has...

The demand for taking credit card payments over the phone raises currently. But still, some of the entrepreneurs are in a dilemma whether to take...

We are witnessing great changes that affect every aspect of our lives. Scientific and technological innovation has changed our way of life. The same...

Distance selling requires collecting payment from a customer in a non-presential way. Credit card payment processing is usually the most chosen...

The customer is the key element for the success of any company and therefore enjoys an invaluable position. Companies must attract customers to...

The technological advances make available to everyone a myriad of tools that facilitate all kinds of tasks. In addition, all these new tools come to...

One of the advantages of modern banking is that it allows you to make all kinds of payments through different platforms in increasingly easier ways....

When we talk about PCI Level 1 secure telephone charge, we think it is a service only offered by banks. But that is not true. Today new security...