With the increase in competitiveness, a result of the accessibility that we have to any company on the Internet, certain factors become decisive...
Add different features to your Virtual PBX and Call Center Software: card payments over the phone, call tracking, Google Data Studio or CRM integrations with Salesforce, Zendesk, ZohoCRM…
Can Artificial Intelligence improve your Customer Service?
Traditional customer service methods are no longer up to the task of meeting the increasingly demanding demands of customers. Companies now need to...
Close sales online
Close sales online The sales process for companies is completely different from what it was a few years ago. Aspects such as creating new sales...
Tips for implementing a real-time communication system
Since the appearance of WebRTC, communication systems have evolved and improved drastically. This latest generation technology allows the...
Strategies to improve the conversion rate of your website
The conversion rate is one of the essential indicators that we must observe when we analyse a website. It is usually defined as the percentage of...
How is it possible to monitor the teleworking of remote teams in a productive way?
Remote working was forced upon companies and workers during the 2019 pandemic that caught us all off guard. Most companies have tried, mostly with...
How to ensure technological accessibility with the Click to Video button
One of the consequences of the Covid-19 crisis is the increase of new technologies to maintain contact, not only in the personal sphere, but also in...
Why do you need a Helpdesk software integrated with your business communication system?
As customers, whenever we have a problem or doubt regarding a product or service we expect our request to be attended to in the shortest possible...
How to ensure digital accessibility in customer service
One of the many innovations in customer service of companies is a fundamental element: guaranteeing digital accessibility in order to adapt them to...
How can you use Business Analytics solutions to benefit your business?
In the midst of digital transformation, the business world has become increasingly competitive. Therefore, in order to gain an advantage over others...
The importance of building customer loyalty through quality customer service
The importance of building customer loyalty through quality customer service Knowing what customer loyalty is is vital for any company and should be...
5 Tools to improve the usability of your website
Increasing user interactions with our company, as well as achieving higher conversions, is essential for the business to continue growing. And this...
API: definition, benefits and use in cloud communications
The digital transformation has been a revolution in every sense. It has brought many challenges, but it has also brought advances that make our...
Tips for managing your hybrid working team
The hybrid working model is a latent reality that is imposing in companies. In fact, it is expected that in the future both large and small...
3 companies that offer a good digital customer experience
In an increasingly competitive market, innovating and differentiating oneself from the competition is what determines a company's success. After...
Digital Workplace: what is it and what benefits can it bring to your company?
Especially in the wake of the pandemic, workspaces have evolved, so that with the right systems in place, it is no longer necessary to be in a fixed...
WhatsApp or web chat: Why choose one when you can have both?
As we always say, for any modern business, having multiple channels through which customers can contact is essential. The reason is that consumer...
Speech analytics: the guarantee of customer satisfaction
In any company, making the right decisions involves analyzing the data obtained during processes. Perhaps this can be easy when we are talking, for...
Guide for implementing a hybrid working model in your company
Covid-19 has meant a change in many aspects of our lives. However, the area where it has arguably had the biggest impact is on the way people work....
Everything you need to know about the mobile office
The COVID-19 crisis has brought about many changes, especially in the corporate world. Even if for many of them the possibility of working remotely...
Guide to manage WhatsApp in your business
Table of contents How many types of WhatsApp are there? Differences between WhatsApp Business and WhatsApp Business API Advantages of...
Conference call: what it is and how to get the most out of it
In recent years, most companies have included mobility in their day-to-day life, having to adapt suddenly to it. However, they all coincide in...
What is and how to do a video conference?
Throughout the crisis generated by Covid-19, we have been forced to look for new ways of communicating with our friends, family, work colleagues and...
WhatsApp API: The Customer Service Difference
More and more people are using instant messaging applications to communicate. Users are increasingly looking for more direct and easier ways to...
Guide to teleworking solutions
2020 will undoubtedly be remembered as the year in which companies were forced to completely change the way they worked and had to adapt to working...
Google Data Studio integration
Nowadays, companies handle a great deal of data and information. A very good solution in order to manage and treat all this information is the...
Integration of your PBX with Zendesk
In a world composed mainly of data, everything can be analyzed and quantified. In order to provide good customer service and telephone management,...
Computer Telephony Integration: 6 ways it benefits customer service
CTI (Computer Telephony Integration) is the technology that allows computers to interact with telephone systems. This makes it possible for users to...
What is CTI Integration?
Today, in the Fonvirtual’s blog, we want to tell you about CTI integrations (Computer Telephony Integration), or, in other words, the integration of...
Why CTI The Key To Your Company’s Success
Customers are the central part of any business. Without customers it is unimaginable for a business to grow and prosper. Therefore, a business’...
Telecommuting: Working from home has never been so simple
Nowadays, telecommuting is on everyone's mind. Either because of the social concern due to the coronavirus pandemic, or as a general solution...
How Integrating a CRM Benefits your Business
Customers are the central part of any business. In other words, we can simply say that they are the soul of all businesses. Without customers, your...
Telecommute: Solution for companies in the face of the Coronavirus crisis
The so-called Covid-19, or more commonly known as Coronavirus, is wreaking havoc on company policy at a global scale. Businesses around the...
How to Integrate Google Data Studios with Fonvirtual
Like most companies today, businesses tend to collect a lot of data. And we mean a lot of data. But what are you supposed to do with this data after...
Integrate your virtual PBX with Zoho CRM
CRM integrations are key for any business. This is especially true for companies that are very focused on their customer service. Nowadays,...
Why integrate a CRM into your company’s telephony?
If you are reading this article, you are probably looking to integrate a CRM with your company's telephony. Today, businesses are looking to...
Why You Need Telephone Payment System in Your Business
Online payment has made life easier for a lot of people. It has improved customer satisfaction and boosts brand loyalty. However, for some reason,...
The Evolution of Cell Phone Payments
The modern bank responds to changes in our environment and offers more ways to facilitate transactions between seller and buyer. Making cell phone...
Make it easier for customers to pay with mobile TPV
Electronic banking operations have evolved considerably. This is due to technological advances such as the mobile TPV (Third-Party Verification)....
Secure Transactions: Give Your Credit Card Number by Phone
When you first sign up with a new internet service provider, you likely have to give your credit card details over the phone or through their...
Pay Over the Phone: A Business Advantage
If you were previously unaware that you could pay over the phone, we recommend following the next few steps. This will help improve how your...
Advantages of the POS payment solution
The concept of invoice payments with POS payment solutions POS Payment solutions are the new way to keep your bank account secure. No one wants...
Credit Card Payments on Phone: Innovation of Payments
Credit card payments on phone Nowadays, everything is computerized and done in a virtual way. Sales are not far behind. It's possible to make...
Card Payment Solutions – Taking Card Payments Over the Phone
Globalization is allowing businesses to grow at a scale larger than ever before. In order to grow a business at a global scale, an easy card payment...
The Contribution of Mobile Payment Systems
Due to the growth in businesses around the world, the demand for an easy transaction process had also grown. Taking card payments over the phone has...
Tips to securely take credit card payments over the phone
The demand for taking credit card payments over the phone raises currently. But still, some of the entrepreneurs are in a dilemma whether to take...
The advantages of using an automated payment system through the phone
We are witnessing great changes that affect every aspect of our lives. Scientific and technological innovation has changed our way of life. The same...
Discover Fonvirtual’s credit card payment processing by phone
Distance selling requires collecting payment from a customer in a non-presential way. Credit card payment processing is usually the most chosen...
Taking phone payments, tips and practices
The customer is the key element for the success of any company and therefore enjoys an invaluable position. Companies must attract customers to...
POS payment, the new automatic credit card payment tool
The technological advances make available to everyone a myriad of tools that facilitate all kinds of tasks. In addition, all these new tools come to...