On the horizon of the workplace and everyday transformation, artificial intelligence (AI) emerges as a revolutionary force. Its constant...

Did you know that the way we communicate within a company can have a significant impact on the efficiency and performance of all teams? Improve...

Welcome to the fourth technological revolution! Can you imagine a world where technology becomes your best ally to take your business to the next...

Internal communication plays a crucial role in employee engagement and motivation, yet it is often overlooked as a key factor for business...

Online business communication has become a necessity today, thanks to the growing trend of teleworking and the globalization of business. However,...

Today more and more companies choose to offer their workers the possibility of taking advantage of remote work. Teleworking has reformulated the way...

One of the main consequences of the pandemic has been the exponential boost of teleworking as a permanent state in many jobs thanks to the...

Nowadays, online shopping has become an usual practice. Who has never shopped online? The online sales system allows us to obtain the products we...

One of the aspects that most concerns companies today is to offer a customer service that exceeds users' expectations. Nowadays, consumers do not...

Sometimes we may have the feeling that things in our business are not going as planned. But, in reality, it is just that: a feeling. To check...

Digital transformation has led to the rise of ecommerce and the majority of products and services being offered through digital resources, which...

With the proliferation of hybrid or remote working models, mobility in companies is no longer only reflected in jobs that, by their nature, require...

For today's consumers, finding the information they need about any product or service is often easy. However, due to the large amount of data they...

Digitalisation plays a decisive role in the success of companies. It has become the key that opens the door to a world full of opportunities, but...

For a business to function properly, it is not enough to have a good product or service. It is always important to plan and design an operations...

One of the main objectives of any company is to increase its sales. Of course, this is a key element for them, otherwise they would not have enough...

G Suite will become paid in July 2022: How does this change affect your business? Since its origins, the technological giant Google has thought...

For many companies today, mobility has become a fundamental aspect of their day-to-day business. In most companies, managers have to travel...

Nowadays, it is common to find that many businesses have decided to sell their products beyond their physical establishments. The emergence of the...

Today, businesses have at their disposal a wide variety of channels to interact with customers. From traditional voice calls to instant messaging...

More and more businesses are discovering the possibilities and advantages of teleworking. However, these models entail managing a remote working...

In customer service, one of the most important elements is technical support, either in person or, more frequently nowadays, remotely. When we close...

We never get tired of repeating that providing adequate customer service is fundamental for any company. However, in order to provide them with a...

"Reinvent yourself or die" has been the main motto for many businesses. It is undeniable that 2020 and 2021 have been years marked by the pandemic...

Although sometimes we are not aware of it, the productivity of a company is closely linked to the motivation of its workers. And behind this...

Effective communication in companies is essential to build stable and lasting relationships, not only with customers, but also among team members....

We are aware that the Internet has revolutionized not only our relationships and the way we communicate with the world, but also the way we work....

The list of systems that support our daily tasks grows a little longer every day. From cloud tools to Artificial Intelligence systems, new...

When you call a company, it is likely that the first thing you have heard is a voice that begins to say a typical message: “if you want to speak to...

Normally, when a call is received we try to answer it as soon as possible. However, sometimes certain circumstances may arise and prevent us from...

When it comes to receiving calls at our PBX, we need to ensure that customers are attended as soon as possible. However, we often find that, for...

Asterisk is a type of open source software that can help you with your company's external communication. It works like a PBX, so you can get a VoIP...

Greetings are an important element for any WebRTC virtual PBX, and knowing what they are and how to configure them will help you get the most out of...

Having a virtual PBX for the company implies having numerous functionalities and advantages. Among them, we can highlight the possibility of...

Most often, when we call a company's customer service, we hear a message saying "If you know the extension, dial it". At this point we feel that we...

Artificial Intelligence has completely changed our traditional view of customer service. Customer service has done a complete 180º thanks to...

One of the most important factors to take into account when selling is the time invested following up our potential clients, who have already had...

QoS (Quality of Service) is the mechanism used to ensure the prioritization of connection traffic and guarantee minimum bandwidth. To picture this...

The first form of contact between a company and its customers is often done in writing (usually from filling out a contact form online or sending an...

Who hasn't had problems separating business and personal calls? The most common solution to this problem is to separate the calls by using two...

Recently, communication has evolved to go hand-in-hand with the technological advances of today. The telephone switchboard is one of the aspects...

PBX stands for Private Branch Exchange, which is also a private telephone network used within a company. Users who are part of the same PBX phone...

IP PBX phone system is a communication system used in companies. This system manages calls made to the business phone line or to an extension. The...