For today's consumers, finding the information they need about any product or service is often easy. However, due to the large amount of data they...
Discover here all the news about Fonvirtual’s Virtual PBX solution: with WebRTC technology, accessible from anywhere and with any device connected to the Internet.
Virtual Solutions for Multi-brand Companies
Digitalisation plays a decisive role in the success of companies. It has become the key that opens the door to a world full of opportunities, but...
How to incorporate a communication system into our operations strategy?
For a business to function properly, it is not enough to have a good product or service. It is always important to plan and design an operations...
Customer experience: the key to guarantee your clients’ satisfaction
One of the main objectives of any company is to increase its sales. Of course, this is a key element for them, otherwise they would not have enough...
G Suite becomes a paid platform: learn about the alternatives
G Suite will become paid in July 2022: How does this change affect your business? Since its origins, the technological giant Google has thought...
How to manage your mobile communications successfully
For many companies today, mobility has become a fundamental aspect of their day-to-day business. In most companies, managers have to travel...
7 essential communication channels for an ecommerce
Nowadays, it is common to find that many businesses have decided to sell their products beyond their physical establishments. The emergence of the...
Fonvirtual’s PBX functionalities that supports the omnichannel customer experience
Today, businesses have at their disposal a wide variety of channels to interact with customers. From traditional voice calls to instant messaging...
How to manage a remote working team?
More and more businesses are discovering the possibilities and advantages of teleworking. However, these models entail managing a remote working...
5 tips for remote technical support
In customer service, one of the most important elements is technical support, either in person or, more frequently nowadays, remotely. When we close...
How to meet customer expectations properly?
We never get tired of repeating that providing adequate customer service is fundamental for any company. However, in order to provide them with a...
Trends in business communication in 2022
"Reinvent yourself or die" has been the main motto for many businesses. It is undeniable that 2020 and 2021 have been years marked by the pandemic...
4 tips to improve internal communication in your company
Although sometimes we are not aware of it, the productivity of a company is closely linked to the motivation of its workers. And behind this...
What are and why use unified communications solutions?
"Unified communications solutions" is a term that is being more and more used in the business world, especially in those companies that have...
When is it recommended for companies switching to WebRTC?
Effective communication in companies is essential to build stable and lasting relationships, not only with customers, but also among team members....
How to calculate the amount of the monthly offer for your business telephony solution?
When it comes to managing their communications, most companies have decided to opt for IP telephony systems, such as virtual switchboards or call...
How to choose a communication software for ecommerce
We are aware that the Internet has revolutionized not only our relationships and the way we communicate with the world, but also the way we work....
Smart Office: the leader of the future?
The list of systems that support our daily tasks grows a little longer every day. From cloud tools to Artificial Intelligence systems, new...
What are the most important call centre KPI ‘s?
Any company must be continually designing and implementing new strategies to ensure that all of its departments are functioning properly. These...
Omnichannel : what is it about and what can it bring to your company?
Since the beginning of the global pandemic in March 2020, companies have realized the lack of flexibility of their customer service using only...
Everything you need to know about telephone extensions
Everything you need to know about telephone extensions When you call a company, it is likely that the first thing you have heard is a voice that...
Advantages of call management with a virtual PBX
Currently, the channel most used by customers to contact the company is the telephone. Therefore, it is very important for companies to have good...
What is an answering machine and how can it benefit your company
Normally, when a call is received we try to answer it as soon as possible. However, sometimes certain circumstances may arise and prevent us from...
Music on hold on the PBX so your customers don’t leave
When it comes to receiving calls at our PBX, we need to ensure that customers are attended as soon as possible. However, we often find that, for...
¿What is Cloud PBX?
If you work in a company you surely know what a PBX is ( Private Branch Exchange ) But, do you know there is a Cloud PBX? Today we talk about how it...
What is VoIP Asterisk PBX ?
Asterisk is a type of open source software that can help you with your company's external communication. It works like a PBX, so you can get a VoIP...
Add and configure messages to your company’s virtual PBX
Greetings are an important element for any WebRTC virtual PBX, and knowing what they are and how to configure them will help you get the most out of...
How to use your mobile phone as a business tool
Having a virtual PBX for the company implies having numerous functionalities and advantages. Among them, we can highlight the possibility of...
The outbound calls flat rate trap
The offer of the telephone companies has evolved over time. Nowadays there are a lot of options in the rates offered by telephone operators: flat or...
Traditional PBX, IP PBX and WebRTC PBX: Be capable of understanding business phone systems
If you have ever called a company and had to dial numbers to select menu options, you have used a PBX phone system. Reading this post, you will be...
How can I call a PBX extension directly?
Most often, when we call a company's customer service, we hear a message saying "If you know the extension, dial it". At this point we feel that we...
AI and Virtual PBX: The Perfect Combo
Artificial Intelligence has completely changed our traditional view of customer service. Customer service has done a complete 180º thanks to...
When is the best moment to make a business call?
One of the most important factors to take into account when selling is the time invested following up our potential clients, who have already had...
QoS: The quality of service and its importance in VoIP
QoS (Quality of Service) is the mechanism used to ensure the prioritization of connection traffic and guarantee minimum bandwidth. To picture this...
When should I set up an options menu for my incoming calls?
The first form of contact between a company and its customers is often done in writing (usually from filling out a contact form online or sending an...
Infographics: What is Fonvirtual’s Virtual PBX?
A virtual PBX is an advanced and innovative phone system that is easy to use, affordable and easily accessible from any part of the world. With the...
How to receive your business calls on your personal cell phone with an app
Who hasn't had problems separating business and personal calls? The most common solution to this problem is to separate the calls by using two...
IVR System: Manage your incoming calls easily and efficiently
Most companies face numerous difficulties in managing their incoming calls, especially those engaged in e-commerce. If this is your case, don't...
What is Virtual PBX and Why Do You Need One?
Traditional or legacy PBX systems are widely used for making and receiving calls but they are limited in terms of their high cost and limited...
Evolution of the Phone System: VoIP with PBX
The evolution of technology affects every aspect of our life, including phone systems. Traditional Private Branch Exchange (PBX) is the oldest...
Make Communication Easy With Cloud PBX VoIP
The cloud PBX VoIP telephone network facilitates all types of internal and external communication. Internal communication takes place within the...
Internet Calls: Make Business Communication Easy
In the digital age, it is essential to use technology to communicate in order to make yourself known, sell your products and services, develop your...
Central virtual IP: Improve Communication
Years ago, communications were made through a switched telephone network. Now, thanks to central virtual IP, calls can be made via the internet. One...
The Telephone Switchboard: Facilitate Your Business Communication
Recently, communication has evolved to go hand-in-hand with the technological advances of today. The telephone switchboard is one of the aspects...
Smart Virtual PBX Cloud Technology for Your Business
The future is now with the smart virtual PBX. In today’s world, technological advances demand greater changes in business.The aim is to minimize...
What is virtual pbx for companies and how does it work?
PBX stands for Private Branch Exchange, which is also a private telephone network used within a company. Users who are part of the same PBX phone...
Your virtual IP PBX phone system
Phone lines connected by virtual IP PBX systems allow a business to receive calls from a single business number. These calls are then separated into...
Whitelisting and Blacklisting Callers Who Contact Your Business
Often times, people are unaware of the features included in a virtual PBX phone system, such as whitelisting and blacklisting. Because people are...
How to Charge Credit Cards by Phone: Step by Step with Fonvirtual
Ever wondered how to charge credit cards by phone? Fonvirtual first launched the new telephone credit card payment service in June 2019. Since the...
Business PBX Systems: The Solution You Were Looking For
Business PBX systems have become a general term used by businesses. A PBX is phone network system that allows users to receive calls...