Online competition hits companies like a hurricane, and the secret to emerging unscathed from its blows lies in adaptability and the search for...
Discover here all the news about Fonvirtual’s Virtual PBX solution: with WebRTC technology, accessible from anywhere and with any device connected to the Internet.
The Definitive Solution to Unify All Your Communication Channels
"It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change"...
Discover the most comprehensive AI tools for remote working
On the horizon of the workplace and everyday transformation, artificial intelligence (AI) emerges as a revolutionary force. Its constant...
Application to improve internal communication
Did you know that the way we communicate within a company can have a significant impact on the efficiency and performance of all teams? Improve...
Improving the customer experience with the help of Artificial Intelligence
Welcome to the fourth technological revolution! Can you imagine a world where technology becomes your best ally to take your business to the next...
How to use internal communication to improve employee engagement and motivation
Internal communication plays a crucial role in employee engagement and motivation, yet it is often overlooked as a key factor for business...
Keys to ensure security and privacy in online business communication
Online business communication has become a necessity today, thanks to the growing trend of teleworking and the globalization of business. However,...
How to foster effective collaboration between remote teams
Today more and more companies choose to offer their workers the possibility of taking advantage of remote work. Teleworking has reformulated the way...
Internal communications in companies
One of the main consequences of the pandemic has been the exponential boost of teleworking as a permanent state in many jobs thanks to the...
Customer service KPIs: the importance of measuring to guarantee quality service
In this article we will identify the main customer service KPIs, which will help to measure the performance of our company in this area and which,...
Unified communications to improve your company’s customer service
Considering the high level of competition and easy access to information, when customers go shopping they are not only looking to purchase a product...
How to build trust with customers during an online sale?
Nowadays, online shopping has become an usual practice. Who has never shopped online? The online sales system allows us to obtain the products we...
Real-time communication and customer service: challenges and opportunities
One of the aspects that most concerns companies today is to offer a customer service that exceeds users' expectations. Nowadays, consumers do not...
How to improve your remote sales KPIs
Sometimes we may have the feeling that things in our business are not going as planned. But, in reality, it is just that: a feeling. To check...
Tips for delivering the best user experience in your business
Digital transformation has led to the rise of ecommerce and the majority of products and services being offered through digital resources, which...
Efficient communications in mobile teams
With the proliferation of hybrid or remote working models, mobility in companies is no longer only reflected in jobs that, by their nature, require...
Why use conversational sales solutions in your business?
For today's consumers, finding the information they need about any product or service is often easy. However, due to the large amount of data they...
Virtual Solutions for Multi-brand Companies
Digitalisation plays a decisive role in the success of companies. It has become the key that opens the door to a world full of opportunities, but...
How to incorporate a communication system into our operations strategy?
For a business to function properly, it is not enough to have a good product or service. It is always important to plan and design an operations...
Customer experience: the key to guarantee your clients’ satisfaction
One of the main objectives of any company is to increase its sales. Of course, this is a key element for them, otherwise they would not have enough...
G Suite becomes a paid platform: learn about the alternatives
G Suite will become paid in July 2022: How does this change affect your business? Since its origins, the technological giant Google has thought...
How to manage your mobile communications successfully
For many companies today, mobility has become a fundamental aspect of their day-to-day business. In most companies, managers have to travel...
7 essential communication channels for an ecommerce
Nowadays, it is common to find that many businesses have decided to sell their products beyond their physical establishments. The emergence of the...
Fonvirtual’s PBX functionalities that supports the omnichannel customer experience
Today, businesses have at their disposal a wide variety of channels to interact with customers. From traditional voice calls to instant messaging...
How to manage a remote working team?
More and more businesses are discovering the possibilities and advantages of teleworking. However, these models entail managing a remote working...
5 tips for remote technical support
In customer service, one of the most important elements is technical support, either in person or, more frequently nowadays, remotely. When we close...
How to meet customer expectations properly?
We never get tired of repeating that providing adequate customer service is fundamental for any company. However, in order to provide them with a...
Trends in business communication in 2022
"Reinvent yourself or die" has been the main motto for many businesses. It is undeniable that 2020 and 2021 have been years marked by the pandemic...
4 tips to improve internal communication in your company
Although sometimes we are not aware of it, the productivity of a company is closely linked to the motivation of its workers. And behind this...
When is it recommended for companies switching to WebRTC?
Effective communication in companies is essential to build stable and lasting relationships, not only with customers, but also among team members....
How to calculate the amount of the monthly offer for your business telephony solution?
When it comes to managing their communications, most companies have decided to opt for IP telephony systems, such as virtual switchboards or call...
How to choose a communication software for ecommerce
We are aware that the Internet has revolutionized not only our relationships and the way we communicate with the world, but also the way we work....
Smart Office: the leader of the future?
The list of systems that support our daily tasks grows a little longer every day. From cloud tools to Artificial Intelligence systems, new...
What are the most important call centre KPI ‘s?
Any company must be continually designing and implementing new strategies to ensure that all of its departments are functioning properly. These...
Omnichannel : what is it about and what can it bring to your company?
Since the beginning of the global pandemic in March 2020, companies have realized the lack of flexibility of their customer service using only...
Everything you need to know about telephone extensions
When you call a company, it is likely that the first thing you have heard is a voice that begins to say a typical message: “if you want to speak to...
What is an answering machine and how can it benefit your company
Normally, when a call is received we try to answer it as soon as possible. However, sometimes certain circumstances may arise and prevent us from...
Music on hold on the PBX so your customers don’t leave
When it comes to receiving calls at our PBX, we need to ensure that customers are attended as soon as possible. However, we often find that, for...
What is VoIP Asterisk PBX ?
Asterisk is a type of open source software that can help you with your company's external communication. It works like a PBX, so you can get a VoIP...
Add and configure messages to your company’s virtual PBX
Greetings are an important element for any WebRTC virtual PBX, and knowing what they are and how to configure them will help you get the most out of...
How to use your mobile phone as a business tool
Having a virtual PBX for the company implies having numerous functionalities and advantages. Among them, we can highlight the possibility of...
How can I call a PBX extension directly?
Most often, when we call a company's customer service, we hear a message saying "If you know the extension, dial it". At this point we feel that we...
AI and Virtual PBX: The Perfect Combo
Artificial Intelligence has completely changed our traditional view of customer service. Customer service has done a complete 180º thanks to...
When is the best moment to make a business call?
One of the most important factors to take into account when selling is the time invested following up our potential clients, who have already had...
QoS: The quality of service and its importance in VoIP
QoS (Quality of Service) is the mechanism used to ensure the prioritization of connection traffic and guarantee minimum bandwidth. To picture this...
When should I set up an options menu for my incoming calls?
The first form of contact between a company and its customers is often done in writing (usually from filling out a contact form online or sending an...
How to receive your business calls on your personal cell phone with an app
Who hasn't had problems separating business and personal calls? The most common solution to this problem is to separate the calls by using two...
The Telephone Switchboard: Facilitate Your Business Communication
Recently, communication has evolved to go hand-in-hand with the technological advances of today. The telephone switchboard is one of the aspects...
What is virtual pbx for companies and how does it work?
PBX stands for Private Branch Exchange, which is also a private telephone network used within a company. Users who are part of the same PBX phone...
Access Your IP PBX Phone System Through an App
IP PBX phone system is a communication system used in companies. This system manages calls made to the business phone line or to an extension. The...