Customer service is an area of the company that requires agents to be agile, effective and, above all, able to convey a clear and unified message....

Any company may choose a virtual number for many reasons. From those who want to make it easy for their customers to those who want to improve their...

Nowadays, whenever we contact a company, most of the time our conversations with agents can be recorded. You may have wondered why and if there are...

Human beings are social by nature, and as such, they need to maintain contact with other people, either in person or through tools such as a...

When you need reliable phone call management and the time to make a choice has arrived, it is not always that easy to find the best operator of...

We could say that the fundamental axis of any company is the customer. Even if we have the best facilities, a good product and the best trained...

In any company, it is necessary to maintain constant, effective and quality communication. Not only with our employees, but also with our customers...

We show you the different functionalities of Caller ID and how it can be useful for us. What is it? Caller ID is a feature that can be very useful...

In this article, you will learn how to manage filtering calls to optimize your enterprise’s time and relationships. What exactly is filtering calls?...

If you’re thinking of quitting traditional telephony, you’re in luck. In this article you will discover how to install IP technology in your...

Some time ago we explained in our blog what are SIP calls and how this technology works. However, we did not go into the in-depth analysis of the...

Voice over IP, also known as VOIP (Voice over Internet Protocol), is a telecommunications system that works through the Internet network and that...

SIP numbers and how to use them  SIP number is associated with a specific terminal. For its operation we need an IP phone or a special softphone. We...

It is normal, when choosing a technology, equipment or telephony for our company, that we ask ourselves a series of questions and that we don't want...

  IP telephony, or voice over IP, is a technology that allows oral conversations through Internet data packets. This type of technology works...

Today, digital is part of everything that surrounds us. It is something we have become used to. Yet we're not always aware of how we can take...

For most employers, separating private life from work has always been a complicated issue, especially when it comes to receiving calls from the...

The possibility of receiving professional calls on multiple devices is a highly valued functionality by all types of companies and employees. How...

In recent years, the analog phone number has been shown to be in decline. More and more companies are encouraged to subscribe a virtual number for...

VoIP technology has  implied a real change in companies' communication systems. Thanks to the use of Internet networks, VoIP converts voice into...

WebRTC stands for web real-time communications. It is a very exciting, powerful, and highly disruptive cutting-edge technology and standard....

Very often, the growth of companies brings with it the problem of having to attend and to manage a greater number of telephone calls, which also...

Companies with an international presence often have to deal with communication problems within their own organization, either because employees...

The telecommunications sector is undergoing a process of change and renewal, offering new solutions and products to both companies and individuals....

The digital revolution is bringing many changes to our global economy. Technology is evolving the economy and many other industries: sales,...

Any businessman who has used an IP phone line has found it to be extremely beneficial. The IP phone line allows you to communicate with several...

In recent years there have been major revolutionary changes in terms of telecommunications. At the beginning, only fixed numbers exist. Now, cell...

  (Session Initiation Protocol ) or SIP calls is a protocol used in Voice IP communications that allows you to make and receive voice and video...

  As technology evolves, certain technologies you use today will eventually become obsolete. VoIP softphones cannot escape this harsh reality....

  There are currently many different IP telephony services out on the market. They are responsible for providing the necessary technology to...

Since the creation of an improved telephone network such as WebRTC, people often question how it is any different from regular VoIP (Voice over...

Click to Call is a button that you can add to your website.  It allows users to make internet callings directly to your company's customer service...

The acronym VOIP is composed of the following words: "Voice Over Internet Protocol". It is a technology that allows you to transfer voice or...

The VoIP line allows voice communication between computers in an IP network.  At Fonvirtual.com, IP voice is based on WebRTC technology. The latter...

Internet telephony works thanks to the new WebRTC technology. This is the evolution of VOIP telephony, developed by Google which offers HD sound...

The necessity of a telecom company is immense due to the advantages of globalization. In fact, globalization makes each country as a small village....

Having a secure, fast and modern communication network is a great help for companies and people working in this globalized world. This is why IP...

Communication is an essential element of life. Wherever we are, at any time or regardless of the importance of the information we want to convey, we...

Since the invention of the telephone, calls have been the most useful form of communication of all. Over the years, technology has evolved to add...

Business telephony is a fundamental element that companies must deal with and contract with security, as it depends, in most situations, on the...

Provide Training and Incentives through a VoIP call center In order for you to be able to provide an effective outbound campaign using a VoIP Call...

The acronym VoIP stands for Voice over Internet Protocol, which we colloquially understand as being able to communicate verbally, as we do now from...

There seems to be a lot of confusion in the world of the telecommunications industry about the level of compatibility between WebRTC (Web Real time...

Professional telephone services have changed radically over the last ten years. Therefore, it is essential to know all the available options if you...