Customer service is an area of the company that requires agents to be agile, effective and, above all, able to convey a clear and unified message....
The new IP technology is called WebRTC. Accessible from anywhere in the world and from any device connected to the Internet. No new investment or system maintenance are required, forget about the noise and echoes in your calls and enjoy the HD quality that WebRTC offers you.
Why use your virtual number to receive WhatsApp messages?
Any company may choose a virtual number for many reasons. From those who want to make it easy for their customers to those who want to improve their...
3 advantages of call recording feature in your PBX
Nowadays, whenever we contact a company, most of the time our conversations with agents can be recorded. You may have wondered why and if there are...
Porting to virtual telephony: how can it be made?
Human beings are social by nature, and as such, they need to maintain contact with other people, either in person or through tools such as a...
Business telephony : how to choose the best operator ?
When you need reliable phone call management and the time to make a choice has arrived, it is not always that easy to find the best operator of...
Tips to improve customer service in your company
We could say that the fundamental axis of any company is the customer. Even if we have the best facilities, a good product and the best trained...
How to choose the best telephony for business?
In any company, it is necessary to maintain constant, effective and quality communication. Not only with our employees, but also with our customers...
What is a Caller ID and what is it used for?
We show you the different functionalities of Caller ID and how it can be useful for us. What is it? Caller ID is a feature that can be very useful...
The importance of filtering calls for your business
In this article, you will learn how to manage filtering calls to optimize your enterprise’s time and relationships. What exactly is filtering calls?...
Keys to install IP technology in your company
If you’re thinking of quitting traditional telephony, you’re in luck. In this article you will discover how to install IP technology in your...
SIP protocol: what is it and how it works
Some time ago we explained in our blog what are SIP calls and how this technology works. However, we did not go into the in-depth analysis of the...
What is voice over IP and how does it work?
Voice over IP, also known as VOIP (Voice over Internet Protocol), is a telecommunications system that works through the Internet network and that...
SIP number and how to use them
SIP numbers and how to use them SIP number is associated with a specific terminal. For its operation we need an IP phone or a special softphone. We...
Is IP telephony safe?
It is normal, when choosing a technology, equipment or telephony for our company, that we ask ourselves a series of questions and that we don't want...
Codecs in IP telephony. What they are and how they work
IP telephony, or voice over IP, is a technology that allows oral conversations through Internet data packets. This type of technology works...
Digital telephony: how it works and its advantages
Today, digital is part of everything that surrounds us. It is something we have become used to. Yet we're not always aware of how we can take...
How to receive business calls on your personal mobile phone while showing your company’s landline number
For most employers, separating private life from work has always been a complicated issue, especially when it comes to receiving calls from the...
How to receive professional calls on multiple devices
The possibility of receiving professional calls on multiple devices is a highly valued functionality by all types of companies and employees. How...
How to keep your company’s phone number and turn it into a virtual phone number
In recent years, the analog phone number has been shown to be in decline. More and more companies are encouraged to subscribe a virtual number for...
Why integrate VoIP within your business?
The telephone is an essential communication tool in any business. It’s been used for over a century for a reason. In today’s world, the cost of...
Advantages of WebRTC technology over SIP
VoIP technology has implied a real change in companies' communication systems. Thanks to the use of Internet networks, VoIP converts voice into...
Technology: WebRTC to enable peer-to-peer browser communications
WebRTC stands for web real-time communications. It is a very exciting, powerful, and highly disruptive cutting-edge technology and standard....
Top Characteristics for the Best Virtual PBX for Business
Very often, the growth of companies brings with it the problem of having to attend and to manage a greater number of telephone calls, which also...
How to hold online meetings with your colleagues abroad?
Companies with an international presence often have to deal with communication problems within their own organization, either because employees...
WhatsApp vs WebRTC: the security of internal communications in companies
Whatsapp vs Webrtc A few days ago, it was announced that senior UN officials are no longer allowed to use the Whatsapp application to exchange...
Contract fiber without a fixed phone
The telecommunications sector is undergoing a process of change and renewal, offering new solutions and products to both companies and individuals....
Follow the Digital Revolution with VoIP Software
The digital revolution is bringing many changes to our global economy. Technology is evolving the economy and many other industries: sales,...
The Reliable and Flexible IP Phone Line with Fonvirtual
Any businessman who has used an IP phone line has found it to be extremely beneficial. The IP phone line allows you to communicate with several...
The History and Beginnings of VoIP in Spain
In recent years there have been major revolutionary changes in terms of telecommunications. At the beginning, only fixed numbers exist. Now, cell...
What are SIP calls and how does it work?
(Session Initiation Protocol ) or SIP calls is a protocol used in Voice IP communications that allows you to make and receive voice and video...
Goodbye VoIP Softphones, Hello WebRTC
As technology evolves, certain technologies you use today will eventually become obsolete. VoIP softphones cannot escape this harsh reality....
IP Telephony Services: How It Can Improve Your Business
There are currently many different IP telephony services out on the market. They are responsible for providing the necessary technology to...
WebRTC: Changing VoIP Services For Business
Since the creation of an improved telephone network such as WebRTC, people often question how it is any different from regular VoIP (Voice over...
Internet Calling Through the Click to Call Button for Companies
Click to Call is a button that you can add to your website. It allows users to make internet callings directly to your company's customer service...
Discover the notion of the VOIP protocol
The acronym VOIP is composed of the following words: "Voice Over Internet Protocol". It is a technology that allows you to transfer voice or...
VoIP line, what are its advantages?
The VoIP line allows voice communication between computers in an IP network. At Fonvirtual.com, IP voice is based on WebRTC technology. The latter...
Internet telephony: the tailor-made solution for companies
Internet telephony works thanks to the new WebRTC technology. This is the evolution of VOIP telephony, developed by Google which offers HD sound...
The necessity of a telecom company for the global world
The necessity of a telecom company is immense due to the advantages of globalization. In fact, globalization makes each country as a small village....
Why hire 900 numbers in your new business?
900 numbers are used by many companies as the main headline telephone number. The 900 is an intelligent network number, i.e. it belongs to the group...
VoIP phone services, new forms of communication
Having a secure, fast and modern communication network is a great help for companies and people working in this globalized world. This is why IP...
Understanding the concept of VoIP protocol
Communication is an essential element of life. Wherever we are, at any time or regardless of the importance of the information we want to convey, we...
Calls via Internet thanks to WebRTC technology
Since the invention of the telephone, calls have been the most useful form of communication of all. Over the years, technology has evolved to add...
Discover the advantages of our business telephony service: WebRTC
Business telephony is a fundamental element that companies must deal with and contract with security, as it depends, in most situations, on the...
Have a strategy in place for your VoIP call center
Provide Training and Incentives through a VoIP call center In order for you to be able to provide an effective outbound campaign using a VoIP Call...
Test VoIP calls, the new way to communicate with the world
The acronym VoIP stands for Voice over Internet Protocol, which we colloquially understand as being able to communicate verbally, as we do now from...
Your best calling tool: WebRTC call center
A WebRTC call center will improve the quality of communication between a company and its customers. Every company knows that its success depends, to...
How does the new WebRTC relate to VoIP?
There seems to be a lot of confusion in the world of the telecommunications industry about the level of compatibility between WebRTC (Web Real time...
Using IP Telephony to Promote Entrepreneurial Activity
Professional telephone services have changed radically over the last ten years. Therefore, it is essential to know all the available options if you...
Discover Fonvirtual’s Voice over IP services
A VoIP phone is a software or telephone material designed to use voice over IP technology to send and receive telephone calls over an IP network....
What is known as Voice over IP telephony?
Voice over IP telephony or VoIP stands for Voice over Internet Protocol. This system allows communication through voice thanks to the Internet...