If you have decided to change your analog phone to the IP one, you probably already know how many benefits it brings and how can it improve your customer service. However, it does not mean you cannot improve it even more. The IP telephony is a business that keeps growing every day, and there are more and more IP providers, and of course no each of them is the same and offers the same solutions. You should reconsider whether your VoIP provider is the best option you can find on the market. To help you in that task we present you some of the questions you should keep in your mind.
What is the actual price?
Of course, the first thing you should think about is the price. Even though the IP telephony will always be more affordable than the fixed lines, it does not mean you cannot find a better option. But be careful! You have to check all the small prints of the price. If your IP provider charges you per minute, has a set-up fee, and you have to pay extra for forwarding to cell phones, you should change it right now because you are losing your money!
Does it perform a high quality?
Here the question you should ask is what type of technology uses your IP provider. Most of the companies use the SIP (Session Initiation Protocol). A few years ago it was the best solution, but now it should make way for the new WebRTC technology, an open-source system that, unlike the SIP, does not present any interruptions, delays or metallic voices and performs HD quality even with a weak Internet signal since it adapts to it. So if your VoIP provider still uses the SIP instead of WebRTC, you might want to go with another one.
Must you use the IP phone?
Have your provider said you there is no other option than using the IP phone or softphone? Well, it is not true. By using the WebRTC technology, you can use any device with access to a browser. You can make and receive phone calls using your cell phone, your tablet or even your computer (in the last case you will need a headset with mic), and you will not have to install any app since you can enter the service using your browser. It makes that system much more flexible since you can use it wherever and whenever you want.
What features your VoIP provider offers?
That is a really important question you should ask. Every business might need different features so you should think very carefully what is what you need and then check if your IP provider offers that. Some of the fundamental features are statistics, customize main greeting, schedules, call forwarding or call recording. However, those are just a few of the many features available, so it is your turn to discover all the possibilities and decide what VoIP provider can offer you the features that most suits you.
Do your IP provider cares about you?
VoIP is a new technology, and it implies continuous improvement. For that reason, it is an obligation for your IP provider to stay in touch with you to know whether everything works perfectly. So, if your VoIP provider calls you a lot to know if you need anything it is a good sign that they want to offer you the best service possible. Otherwise, you should not expect many improvements of the service.
At Fonvirtual we are always determined to offer you the best solutions for your business. By hiring our company as your VoIP provider, you can expect a high-quality service at the very competitive price, and we are always available for you. Check out our website to discover what we can offer you and if you have any doubts, do not hesitate to contact us.