Your website or application might contain informative and helpful data, yet here and there, your clients extremely simply need to chat with a live individual. Maybe they need to find out about your product or service before they settle on the choice to purchase, or perhaps they have a help issue and would prefer not to keep an eye out for email or chat. Hence the potential of your services are not enhanced due to poor support and connectivity. On numerous sites, an organization telephone number is either covered up in a “hard-to-find” contact page or missing through and through. The message is clear, “Don’t call us”. This leads to low sales, dissatisfied customers, poor ratings etc. Click to call is the key of success, as it is just a form of easier, faster and reliable communication in which a person clicks a button or a link to request an immediate connection with another person. The immediate connection can be processed on a phone call or over a cloud based phone system.
The Importance of Click to Call
Click to call is the key for your business because it makes it easier for your customers to reach you in a jiffy, which would help your customers in easy and fast communication. Now they don’t need to go to About Us and then click on the Contact Us button and finally dial that number in their calling pad. A click to call button reduces any extra effort that the user would have to expend to connect with you. So you’ve easily and successfully eradicated the issue of copying and pasting your phone number.
A Click to call button is also the key for your mobile customers because we are living in the 21st century and we want all our work to be completed quickly and easily so, no one would like to fidget between two apps or two tabs just to dial a number. Hence, you can provide your users a quicker, easier, faster and reliable solution to solve their problems and you’ll have thousands of willing customers at your doorstep.
Fonvirtual’s “Click to Speak” is the new “Click to Call”. You can communicate for free with your customers around the world via WebRTC. Your future customers will just need to click on the Click to Speak button on your website to begin talking with one of your service providers. With this feature, they can contact your business, from any location in the world and for free. Fonvirtual will connect the person scrolling through your website directly to you. By hitting Click to Speak, your company will be contacted instantly, for free, and with HD quality sound even if they call you from thousands of miles away. You can also set up your Click to Speak WebRTC with greetings, schedules, call queuing, statistics and more. You‘ll be able to tell which button your calls are coming from in order to better understand the origin of each call.
How it drives more phone calls to a business
- Click to dial solution enables agents to reach customers and customers to reach agents instantly without the need of manually dialing a new number each time. In conclusion, it saves time for both parties.
- Click to call also provides seamless experience for the customer by reducing their effort in trying to reach you which ultimately results in more customers and hence more calls.
- Click to dial integration with your CRM enables your agents to segment customers based on their necessity/inquiry to proceed for an interaction.
In your business, your customers won’t hesitate in connecting with you if you have a Click to Call feature on your website or app. Your future customers will just need to click on the Click to Speak button on your website to begin talking with one of your service providers. With this feature, they can contact your business, from any location in the world and for free. Fonvirtual will connect the person scrolling through your website directly to you. By hitting Click to Speak, your company will be contacted instantly, for free, and with HD quality sound even if they call you from thousands of miles away. In conclusion, all your customer’s queries will be resolved easily with less complexities.