Convert your calls to text and discover conversational AI

Smith, Emma

Publish: Wednesday, Mar 13
call to text

Every second counts, which is why optimizing time and resources has become a necessity for any company. This is where real-time call transcription is presented as a powerful solution, transforming the control and management of information in companies. This article details how this technology, especially through the service offered by Fonvirtual, it can represent a paradigm shift for your business by converting calls to text.

The importance of real-time call transcription

Can you imagine having the ability to convert every phone call into text instantly? Going from voice to text is now possible thanks to real-time call transcription, a technology that takes advantage of conversational artificial intelligence and natural language processing. This tool is not a simple robot that writes what it hears; It goes much further, it understands and interprets human language by adding punctuation marks, capital letters, spaces, paragraphs…

But what does this mean for you and your company? Thanks to this solution you will be able to review, control and intervene in any call, easily analyzing how employees communicate with each other or with clients. In addition, you will be able to search and extract necessary, precise and valuable information, which will allow you to detect areas for improvement and simplify tasks.

Well, this is where Fonvirtual’s artificial intelligence comes into play, offering a solution that integrates call transcription in real time with the rest of business communication tools such as summaries, translation and call recording.

transcription

Key benefits of converting calls to text

Next, we will show you the key advantages of this very effective tool, including examples that reflect how it can positively influence the daily routine of your company, containing aspects such as supervision, integration with CRM, overcoming language barriers, easy access to information and much more.

  • Real-time call transcriptions integrated into your CRM:Can you imagine being able to access transcripts of calls with your clients in real time, directly from your CRM? With this tool, every time a client calls you, the file will automatically be raised with the transcript of your last conversation with them. This means the agent will have the most recent details from your previous conversations at hand. By having immediate access to these transcripts, you will be able to make informed decisions and respond quickly to your clients’ needs. In addition, by integrating directly into your CRM, it simplifies and speeds up internal processes, allowing you to save time and resources.
  • Improves call control: The supervisor will be able to review the transcripts while the call is in progress. If you ever notice an issue or problem between the agent and the customer, you can immediately intervene to help improve or preserve customer satisfaction. Additionally, if the agent is lost in certain situations, the supervisor can assist them on the spot without interrupting the call. This ensures a respectful and professional work environment and allows for more efficient supervision, without having to listen to every call. It allows supervisors to focus on the calls that really require attention, thus optimizing their time and resources.
  • Instant access to information: Have you ever needed a single piece of information from a call but couldn’t remember exactly when it was mentioned? With transcription, that’s history. Your agent, after a conversation with a customer, can locate details such as the customer’s name, the product purchased or the date of purchase among many other data in seconds, without having to listen to the entire recording again.
  • Improve your team’s training and performance: Use exemplary call transcripts to train your new employees.Proportional real examples, selecting the transcripts of those agents with more experience or better training, or those conversations that are considered of high quality, either for having resolved problems adequately or for their usefulness. This will serve as a practical guide on how to handle situations or solve problems.
  • Break language barriers: Think about a large company that has offices all over the world. Because they can read meeting transcripts in their own language, everyone on the team can work together seamlessly and understand each other perfectly.
  • In-depth analysis of interactions: With transcripts, every call is valuable. For example, a company can study what its agents say on each call. This way, they can see which words help sell more or when customers don’t understand something. This way they can change the way they communicate, boosting customer satisfaction and improving business results.

The real-time call transcription It is not just a way to be more efficient; It is a resource that can completely change how a company monitors, communicates and manages information. Starting to use this technology is taking a step towards a future where information is available to everyone, decisions are made with greater knowledge and communication is clearer and more direct. Thanks to services such as those offered by Fonvirtual, incorporating instant call transcription is moving towards the improvement and success of your business.

We encourage you to discover how instant call transcription can benefit your operations, strengthen communication inside and outside the company, and contribute to the growth and success of your business in today’s competitive world. Additionally, this tool gives you tighter control over interactions, ensuring that no important details slip through the cracks and that you can better guide your team toward business goals.

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