Although it is a particularly topical subject given the coronavirus or COVID-19 crisis, telecommuting is a work modality which has been available to us for quite some time thanks to the development of new technologies and which, for various reasons, many had not still dared to use. Around the world, there are very few companies that offer their clients the possibility of telecommuting. There are many advantages offered by this way of working, but today we come to analyze one of them in particular, which can be really useful in relation to the agents of your virtual PBX: the flexibility.
Fonvirtual’s virtual PBX and telecommuting
Fonvirtual’s virtual PBX solutions integrate both external and internal communication solutions, improving communications between employees when working from home.
On the one hand, agents will be able to continue receiving and making calls from the company’s landline(s) and in its name even if they are at home, which would be impossible with a traditional PBX service, since each line is limited to a single physical telephone. With Fonvirtual’s virtual PBX, agents can attend to customers from any device with an Internet connection.
In addition to making and receiving calls, they will be able to create video conference rooms with clients, as well as integrate WhatsApp API into the same PBX interface, managing everything from the same panel.
Similarly, internal communication between employees is also guaranteed with this platform, thanks to the functions of internal calls, internal chat, sending and receiving files, calls to three or internal video conferences. There will be no need to worry about isolation problems or communication difficulties that teleworking might cause in other circumstances.
Which are the advantages of increasing the flexibility of the agents?
Working from home is one of the best ways to offer flexibility to our employees at work, which is beneficial to both them and the company. Furthermore, with Fonvirtual’s virtual PBX solution in our business, some of the benefits of the flexibility offered by teleworking for agents will be:
- Balance between work and family life
- Well-being and increased productivity and performance
- Possibility to work in case of reduced mobility
- General adaptation of their schedule as best suits them
On the other hand, the benefits of the flexibility of telecommuting agents for the company will be:
- Reduction of costs of supply, rent, installations… In short, reduction of fixed costs
- Attracting and retaining talent, as we will be able to hire more qualified agents, for instance with languages, who do not live in our city or country
- Contribution to the care of the environment and possibility of integration of disabled agents, which will also improve the image of the company
So, don’t hesitate to join this revolution and start enjoying the benefits and flexibility of teleworking. Furthermore, companies like Fonvirtual want to make it easy for you. Thanks to video, chat and microphone tools, an Internet connection and a simple application, you can make effective and efficient communication possible between your employees and superiors, while still offering the same customer service, with the same or even better quality.