Nowadays, companies handle a great deal of data and information. A very good solution in order to manage and treat all this information is the integration of Google Data Studio with your company’s virtual PBX or call center software. This will make it possible, among other things, to view and continuously track all calls, both incoming and outgoing. 

However, this is not the only advantage of integrating Google Data Studio: measuring the efficiency of agents, knowing where users are contacting me from, quantifying the number of calls I miss, etc. 

 

But, first of all, what exactly is Google Data Studio?

 

Google Data Studio is a marketing tool from Google designed to allow the processing of corporate data in the most efficient and comfortable way, all thanks to its data visualization and dashboard creation functionalities. Its many options include the provision of reports.

In short, we can say that Google Data Studio allows you to transform your company’s data, visualize the results and work as a team in the same place. One of its main advantages is that it is linked to the rest of Google’s tools (Google Analitycs, Google Ads, etc.), so it is valued by companies as the most complete solution for working with information.

 

Main advantages of integrating Google Data Studio with the virtual PBX or call center software

 

Here you have some of the main advantages of integrating Google Data Studio with your company’s virtual PBX or call center software:

 

  • Wide range of templates to represent data, including a template created by the Fonvirtual’s team. However, you can also create your own template, so that it can be completely adapted to the needs and requirements of your business.
  • Choose the most important data for your business, which you would like to access with Google Data Studio. This will allow you to make the most of all the information you have and even create reports with it. 
  • Selection of the exact periods or time slots that you want to analyze at each moment. 
  • Study the volume of contacts established (whether by phone call, messaging, etc.) classified by hours or even days of the week.
  • Study of the agents’ performance.

 

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  • Discover the source of incoming communications, in any form, thanks to Google Data Studio. In addition, transform data into metrics and dimensions through the creation of reports and dashboards.
  • Make the most of the information your business generates by combining Google Data Studio with other Google tools. Increase agent productivity by establishing a time-saving system of manual work which can be automated.

Google Data Studio integration with Fonvirtual’s virtual PBX or call center software

 

Are you looking for a complete telephony service with the best functionalities and the highest range of options? We advise you to subscribe the integration of your Fonvirtual’s virtual PBX or call center software solution with the Google Data Studio tool. Collecting and storing all call data in a single interface, accessible from anywhere and anytime, is possible. If you do not yet have any Fonvirtual‘s service, please do not hesitate to contact us.