The possibility of receiving professional calls on multiple devices is a highly valued functionality by all types of companies and employees. How many times have we received an important call just when we were not in the office for any reason? Or how many times have we valued the possibility of teleworking but the telephone attention has forced us to stay in the office? WebRTC technology has arrived to solve all these problems.
If one thing is clear, it is that customers are the greatest asset of any company, and that is why it is essential to maintain a fluid communication with them. In addition, it is fundamental to provide them with all the tools at our disposal, so that they feel they can communicate with our company in a simple and effective way.
In addition, today, due to technological advances, customers have got used to rapid information, and have become much more exigent.
In order to face the competition, companies need to use competent tools that allow them to improve the quality and efficiency of their telephone service, such as the use of WebRTC technology.
What is WebRTC technology?
WebRTC is the abbreviation of Web Real Time Communication. WebRTC technology is an open source software, developed by Google, which provides the web with VoIP communication capabilities, such as access to the microphone or webcam, while also providing a system that allows the sending of various types of data (video, voice, text, images, etc.), offering the user a communications interface without the need of external software, plugins or softphones. In other words, and for the topic that interests us, it allows both receiving and making calls directly from the Internet browser.
Its operation is simple: you only need to access a web page, enter your user name and password, and once inside, you can start calling and receiving calls from any device with an Internet connection.
How can I receive calls on multiple devices thanks to WebRTC?
As we have already mentioned, this new WebRTC telephony allows you to receive and make calls from anywhere in the world and from multiple devices, as long as it is connected to the Internet. That is, it does not matter where we want to connect from: computer, smartphone or tablet. As long as we have Internet access, we can enter the PBX extension and start communicating.
Therefore, if we want to enjoy telecommuting at our holidays house, we can simply connect from our smartphone, and we can work in the same way we do at the office. The same goes for a trip abroad: there are no geographical limits with WebRTC. As long as we have Internet access, all extensions are ubiquitous or accessible from anywhere.
Plus, you’ll never miss that important call you were waiting for again, because you can stay connected if you want 24 hours a day, 7 days a week.
But what else does WebRTC telephony offer me?
WebRTC lines work like a fixed line for all purposes, so, in short, you can have a fixed number from any city or country without being associated to any cable: as we have already mentioned, it will work over the Internet.
This provides the company with more advantages than being able to receive calls on multiple devices. Here are some of the most interesting ones:
- Cost savings
Since WebRTC works over the Internet and on any device, there is no need to purchase special phones or terminals. Simply connect a headset to your laptop or desktop computer or through a self-developed app for mobile phones or tablets. It is not necessary to install any type of softphone, but the system would be available directly through the browser or with a simple application.
- HD quality
IP technology has always been guilty of offering a quality that is not very good. However, the quality of the telephony that works with WebRTC , even when the voice travels over the Internet, is highly superior. This is because, even if the Internet connection is not entirely optimal, WebRTC is able to modulate the voice according to coverage.
- Integration with the PBX or call center
It is possible to subscribe a virtual PBX solution or a call center software in which the lines work with WebRTC technology. This allows access to an online interface, with which you can create your own agenda or consult the statistics of your calls. In addition, WebRTC lines allow you to propagate the header directly from them automatically.
- Mobility and flexibility
Some companies, especially large companies, need mobility, as they carry out their activities in several parts of the world. That is why they are looking for a line capable of diverting calls to other countries. With WebRTC lines, you can both receive and make calls anywhere in the world as long as you have an Internet connection. Goodbye forever to roaming and extra costs.
- Also ideal for small and medium businesses
There are also small and medium sized companies that only need a fixed number to offer their customers, with which they can make and receive calls on a mobile phone. This is the ideal way to reduce costs. For these companies, hiring a WebRTC line is also highly advisable.
These are just some of the advantages that this new technology brings to your company, for more information do not hesitate to contact us on 914 891 046 or send an email to firstname.lastname@example.org.