If you’re thinking of quitting traditional telephony, you’re in luck. In this article you will discover how to install IP technology in your business step by step, its benefits, and also the alternatives to this technology that currently exist in the market.
What exactly is IP technology?
IP technology consists of a set of resources that allow voice to travel over the Internet network, unlike traditional telephony, which does so analogically over the public telephone network.
We should not confuse IP or VoIP technology with SIP protocol, since not all IP technology uses it. The SIP protocol consists of a set of rules that allow the communication between devices. It is one of many protocols that can be used with IP technology, although it is possibly the most used.
What does it allow?
The IP technology allows to unify in the same network (in this case the internet) channels of voice and data. This would not be possible with a conventional telephone network, since it needs exclusive channels for the voice to travel.
At the business level it would be very interesting to install IP technology, because it would allow to simplify the structure of communications in a unified system, in which the different headquarters and employees would be subject to a single telephony system.
Benefits of installing VoIP in your company
- Simplified communications system. As mentioned before, installing IP technology allows the telephone system of the company to be unified. This makes company communications, both internal and external, easier.
- Cost reduction. By installing this technology, we say goodbye to numerous telephone lines in our company. This would reduce the company’s internal communication costs as much as possible, because with VoIP, internal calls are free.
In addition, it is a technology that, despite being in constant evolution, the costs of updating it are much lower than in comparison with conventional telephony.
- Configuration via software. It is possible to manage your telephony network through a software, which allows you to install an unlimited number of lines, although we need to have a phone or softphone for each of them.
What do you need to do to install it? Is it complicated?
It all depends on how you want to set it up and what your needs are. It would not be the same difficulty to set up a network for a small company of 10 workers as for a multinational company with different headquarters and a large number of employees. Typically, large businesses have resources and departments that would be responsible for doing so or subcontracting other companies to do so.
If you are self-employed or have a small business, do not burden yourself if you do not have many resources. Below we will explain the steps that need to be followed so that you can install IP technology in your company yourself, if you wish.
Steps to be followed to implement it in your company
Evaluation of the network.
The first thing you need to do is to check the status of your internet network. This involves checking that the hardware is not obsolete, for example, if you have routers that are very old you should renew them.
Regarding the network itself, you must have a proper up and down speed so that the connection is as optimal as possible, and that the bandwidth is sufficient to support the connections. This will make calls have higher quality and there will be less possibilities of calls being cut and connection losses.
Choice of the terminals.
Once you have reviewed the network, the next thing you need to do is choose what type of terminal you want to use to make the communications in your company.
There are two main options for VoIP, hardphones and softphones.
- Hardphone. It is known as a landline. The difference between a hardphone and a traditional one is that the latter is built using IP components. They are normally connected to the cable network, although there are also wireless ones.
- Softphone. Softphones are not physical devices. These are software that can be installed on computers and mobile devices, and their function is to provide the functionality of a phone.
It is necessary to take into account the limitations of choosing to install hardphones. Mobility with a hardphone is practically impossible, since they require an installation for their functioning. On the other hand, softphones do provide flexibility in that sense, since having the device connected to the Internet, it works anywhere.
At the same time, a softphone gives more opportunities when designing the communications system, the software could be adapted in the most convenient way. On the hardphone side, the features are limited to what the computer has.
Choose a call distribution system.
We’ll need a system that distributes the calls. We can choose between physical PBXs and virtual or cloud PBXs.
The main difference is that to have a physical PBX it is necessary to invest in hardware to install it, which means a higher expenditure. For the PBX this is not necessary, since it is given by the provider, and the devices used are connected remotely.
The provider is responsible for giving the connection service of our IP devices to the mobile and landline users with whom we communicate.
In recent years, a technology has been developed to overcome the remaining limitations of IP telephony. This technology is webRTC. With it you will not need any kind of hardware or software requirement to start using it. This is the big advantage compared to IP telephony.
You will have access to your communication system from any device, you only need to have a compatible web browser and a stable internet connection.
At Fonvirtual, we are providers of this new technology, which is revolutionizing the world of telecommunications and constantly improving. Therefore, if you need more information about webRTC, we will be happy to assist you so you can learn more about this innovative alternative.