“Satisfy your customers” is an expression we hear very often in the business world. This is a goal that any businessman seeks to achieve. But do you really do everything possible to achieve it? Today, there are many technologies to improve customer service. This is the case for Click and Speak, for example.
What is it?
Click and Speak is a form of web communication through which a person clicks a button on a website to request an immediate call to the company. This process can be achieved through Voice over Internet Protocol (VoIP).
Offering users a Click and Talk button gives them the opportunity to contact your business in an instant, completely free way to request information or clarify their doubts.
Why do you need this service?
As a business, no matter what sector, you need to have a website that your potential customers can go to to know the services you offer.
To facilitate the transmission of information and communication with these potential customers, the idea is to add a click and speak button to your website. In fact, the success of your business depends largely on concrete actions that help increase customer satisfaction.
The click and speak option has been well studied before. It is very useful not only to you, but also for the potential client that surfs your website.
- Do you want the navigation to be fluid and allow users to resolve any doubts in just a few minutes?
- Do you want to differentiate yourself from your competitors and attract more customers?
- Do you want to offer a unique customer service and thus maintain customer trust?
Installing a click and speak button on your website is the best solution that will allow your customers to find the information they need in just a few minutes.
The advantages of the Click and Speak button
Click to Speak has many advantages, which explains why the service has been so successful since its inception.
Your future customers will only have to click on the button installed on your website to contact your company. They can call you for free from anywhere in the world.
This will allow you to offer a better service to your potential customers, which increases your chances of converting them into real customers.
In addition, it is a worldwide service that increases your chances of attracting foreign customers and internationalizing your business.
Fonvirtual will connect the user of your website with your company’s phone network instantly, for free and in HD quality, even if the user calls from the opposite side of the world.
Thanks to the click to call, your clients will be able to solve all your doubts in real time before choosing or making a purchase. It’s a way to talk to someone while browsing your website to get an answer to a quick question before making a commitment.
The click and speak button will make your website more attractive, which encourages visitors to spend more time on your website and eventually buy your products or services.
Click and speak is very easy to install. Just set it up with main greetings, hours of operation, callers on hold, statistics and more. When you receive a call from a user, you will be able to tell if it comes from the click and speak option. In this case, you will know exactly which part of your website the potential customer is calling from, in order to know their needs and offer them the best possible service.
How to install click and speak?
Fonvirtual will provide a simple code to copy and paste on your website to configure the click and speak in just a few moments.
Click and speak is a simple and powerful solution that can be quickly implemented on web pages to provide real-time voice assistance to visitors looking for efficient customer service.