A traditional PBX phone system is no longer the best option. To offer the best quality service for your customers, you want to use the best communication methods available. The choice you make in choosing a phone system for your business is an important one. You want to offer the best customer service available.
As for business phone systems, there are several options. Therefore, it is important to go over the pros and cons of each service provider. You want to find a phone system that best suits your company’s needs. A traditional PBX phone system won’t offer you what you need. They are now considered outdated.
Here are the top ten reasons why you shouldn’t choose a traditional PBX phone system for your business:
1. You will need a technician
Installing a traditional PBX phone system is not an easy task. You will need to hire a specialist for wiring installations.
In addition, you will have to worry about maintenance for the physical phone equipment. Some sort of technical background is required. Imagine how much simpler this would be if you could make calls virtually instead.
2. Slow activation process
Tradition PBX phone systems require specific activation periods. Once you have already hired the phone service provider, you then have to wait for everything to be installed. Not only do you have to wait on the materials, you also have to wait for the technicians. Then, you have to hope that everything was installed correctly. Otherwise, you will have to repeat this process all over again. If you decide to install a traditional PBX phone system, you must plan in advance. This process takes a very long time compared to modern virtual PBX phone systems.
A virtual PBX is a much quicker process. It can be activated immediately and remotely. You can begin to make and receive phone calls immediately without additional phone equipment. Instead, you make calls using a computer or cell phone that you already own.
3. Expensive to switch phone operators
Companies that provide a traditional PBX phone system require using their hardware and software. Often times, you are also required to sign a permanent contract. When it comes to traditional PBX phone systems, the costs are much higher. In addition to the actual phone service, you also have to pay for the equipment and installations.
With a virtual PBX solution, you will no longer feel tied to a specific telecom company. You won’t have to think about investing in expensive phone equipment or permanent contracts with Fonvirtual. Instead, you may switch operators anytime you’d like if you are unhappy with our services.
4. Not flexible
Another limitation of the traditional PBX phone system is that you can only make and receive calls where your phone is physically installed. To move into a new building, you must reinstall the entire phone system at the new location.
If you leave for a business trip, you will not be able to make or receive calls.When working from home, you will still not be able to make or receive calls from your business phone. The traditional PBX does not provide mobility or flexibility, which is a primary need for all companies. Don’t worry; there are many other options out there. The Fonvirtual virtual PBX phone system allows you to make and receive calls wherever you are and with any device that connects to the Internet.
5. You can’t use a traditional PBX phone system on a cell phone
Since the traditional traditional PBX phone systems are wired, it can only be used in one location. Because of this, you cannot make calls using your cell phone.
However, with virtual PBX phone system, you can. You can make and receive calls from your fixed company number from your cell phone using a free app.
6. Configuration changes are expensive and slow
The business environment is constantly evolving. Over time, you will want to increase staff and include new employees in your phone system.
However, with a traditional PBX phone system, increasing the number of users requires a lot of time and investment. Once again, a technician will have to come in and make the configurations. The same thing happens if you want to change any features. If you want to change the hours of operation or menu options, you will have to call someone to change the configuration.
On the other hand, with a virtual PBX, the process of adding a new employee is fast. You don’t need any installations. They can begin making calls as soon as possible. As for the features and configurations, they are completely customizable. Changes are made through the control panel.
7. All employees must be in the same place
The traditional PBX phone system does not allow agents to be located in different parts of the world, which can be inconvenient. This would require a considerable investment in opening other office locations. However, a virtual PBX phone system allows you to have agents anywhere. All connected through the same phone service, despite their location.
Being a global service, agents only need an internet connection to connect to their extension. You can imagine the versatility offered by the possibility of having agents in other regions or in other countries of the world.
8. More installation costs, more maintenance costs …
It is very important for companies to optimize the price of resources. The traditional PBX phone system requires fairly high installation costs. Additionally, you also have periodic maintenance fees. You will also need to contract someone that can make changes in case there are issues. Why waste all that money if you can reduce costs with a much more up-to-date service?
9. You will not be up to date with a traditional PBX phone system
Vintage is in fashion: people like vinyl records and clothing from the 60’s. But in business, it is important to adapt to new technological advances and take advantage of their improvements. Choose a modern service that is more economical and functional. The advances in communications are constantly improving. You don’t want to be swept under the rug by your competitors.
10. The WebRTC virtual PBX phone system already exists!
Fortunately, WebRTC is the newest evolution of IP telephony. Thankfully, it allows you to manage incoming and outgoing company calls through any device connected to the internet. Additionally, you can be located anywhere in the world. The flexibility offered is extreme. All you need a username and password to connect to your extension.
Also, it doesn’t matter if your agents are located in different parts of the world or if you want to change the location of your company. The virtual PBX stores everything in the cloud. Wherever you are located, so is your PBX business phone system.
The real question is: Why choose a traditional PBX phone system when you can have a virtual PBX that has far more benefits?
We came up with 10 reasons why you shouldn’t be using a traditional PBX phone system. With a virtual PBX available, the choice is in your hands!