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Recent posts:
7 essential communication channels for an ecommerce
Nowadays, it is common to find that many businesses have decided to sell their products beyond their physical establishments. The emergence of the...
How to choose the best web chat for companies
Nowadays, companies are aware that digital transformation is a key factor in their daily processes. Specifically, in customer service,...
Fonvirtual’s PBX functionalities that supports the omnichannel customer experience
Today, businesses have at their disposal a wide variety of channels to interact with customers. From traditional voice calls to instant messaging...
Speech analytics: the guarantee of customer satisfaction
In any company, making the right decisions involves analyzing the data obtained during processes. Perhaps this can be easy when we are talking, for...
Guide to provide customer service by video call
Until the pandemic began, it was easy to ensure proximity to customers through physical establishments or face-to-face meetings. However, it is...
Why use your virtual number to receive WhatsApp messages?
Any company may choose a virtual number for many reasons. From those who want to make it easy for their customers to those who want to improve their...