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¿What is Cloud PBX?
If you work in a company you surely know what a PBX is ( Private Branch Exchange ) But, do you know there is a Cloud PBX? Today we talk about how it...
Basic concepts for the configuration of the IVR
Interactive Voice Response (IVR) systems are automated customer service systems with which customers can interact in real time. Today we will...
Ways to improve the efficiency and performance of a call center
Call centers are a perfect tool for the external communication of any company. Today we will see how to improve a call center and how to get the...
Is IP telephony safe?
It is normal, when choosing a technology, equipment or telephony for our company, that we ask ourselves a series of questions and that we don't want...
Codecs in IP telephony. What they are and how they work
IP telephony, or voice over IP, is a technology that allows oral conversations through Internet data packets. This type of technology works...
What is VoIP Asterisk PBX ?
Asterisk is a type of open source software that can help you with your company's external communication. It works like a PBX, so you can get a VoIP...