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Recent posts:
Call Center Features That Will Help Improve Your Business
Different call center features can be found in most customer service departments. In order for companies to maintain communication with their...
Pay Over the Phone: A Business Advantage
If you were previously unaware that you could pay over the phone, we recommend following the next few steps. This will help improve how your...
What Exactly is PBX Hosting?
PBX hosting, also known as a Private Branch Exchange, is a phone network hosted through a PSTN or an internet service. These internet services...
Why an Internal Call Center is Better Than Outsourcing
When you first create a call center for your business, you will have to invest in an internal call center software or phone system. Or, you can...
Goodbye VoIP Softphones, Hello WebRTC
As technology evolves, certain technologies you use today will eventually become obsolete. VoIP softphones cannot escape this harsh reality....
Hunt Groups or Ring Groups: How Should Your Calls Ring?
In order to know how you want your calls to ring, you will need to know what hunt groups or ring groups are. Hunt Groups With hunt groups,...