What is a PBX ?
A PBX (Private Branch Exchange) refers to an internal private telephone network that allows the management of internal and external calls of a company. In this way, thanks to the PBX, all the employees of an organization will be able to be connected among themselves, as well as with the entire network of customers and suppliers.
In this context, the use of a global PBX also guarantees the possibility of managing all the communications of a company based in different countries, which is a clear advantage for multinational companies.
The PBX telephone is a fundamental tool for any company that seeks to optimize and improve the efficiency of its communications.
Advantages of a PBX for multinational companies
Given the added problems that multinational companies face due to their size and the dispersion of their headquarters and employees, the advantages of a PBX in the cloud are amplified, since it is not linked to any specific location.
Among the main advantages we can highlight:
Communications unification
A Virtual PBX, allows you to unify all the communications of your company,integrating them on the same platform that is accessible from multiple devices, whether via mobile, tablet or computer. As a consequence, not only will you be able to improve the management of your communications, but you will also enhance collaboration between your employees.
In this sense, having a PBX is a great advantage for multinational companies. On the one hand, having employees and clients in different parts of the world, it is essential to have a platform that allows the integration of different communication channels, facilitating communication between employees of the different company offices. On the other hand, this tool favors mobility and flexibility, since access to communications can be done from any device and from anywhere.
Cost reduction
Another of the great advantages of a Virtual PBX is the cost savings it implies for any company and, especially, for multinationals.
In the case of Fonvirtual, by using WebRTC technology, no new equipment or facilities are needed. It is only required to have devices with Internet connection.
Consequently, it is not necessary to make any type of initial investment in infrastructure or equipment, unlike a traditional switchboard.
Local number assignment
In order to sell in other countries, it is necessary to have a local number in that country in question, which our customers can call. Likewise, it is necessary to have a number for national clients.
In this sense, the assignment of local numbers is one of the advantages offered by a global PBX with its own network in different countries. Specifically, for multinational companies, having a local number in each country in which they operate is essential to be able to efficiently manage their sales and communications with their customers.
In this way, thanks to WebRTC technology, you will be able to make and receive calls completely free of charge and without minute limits in your country and from any device with an Internet connection.
In the case of Fonvirtual, in addition to the “classic” alternative for local numbering, you can also integrate alternative channels on the same platform, such as our click to call or chat for websites that allow you to receive calls or messages from anywhere without the need to have numbering.
Integration with CRM systems
The fact that you can integrate your PBX with the CRM is clearly beneficial for your company, since it will allow you to improve the efficiency of managing your communications with customers.
Thanks to the integration of the telephone switchboard with your CRM you will be able to store all the information of your clients in the same interface. In this way, your employees will be able to have a much more complete and global vision of customer information, which will allow them to offer much more effective and personalized attention.
In the same way, by linking your Virtual PBX to your CRM, every time a call comes in, your employees will be able to directly access the customer’s file from the call, where all the interactions that have occurred between the company and said customer are recorded. In this way, your employees have the possibility of anticipating the needs of your customers.
Likewise, in the case of multinational companies, the integration of the virtual switchboard with the CRM also allows the unified management of all communications, regardless of the geographical location of the agents or clients. In addition, thanks to the unification of the information, the result of said integration, all the subsidiaries will have complete information, being able to collaborate more effectively.
Having a Virtual PBX is essential for all types of companies, but especially for multinational companies with subsidiaries in different parts of the world. Thanks to the PBX exchanges based on WebRTC technology, multinationals will be able to enjoy a ubiquitous service, so that their employees can connect to their PBX from anywhere in the world, requiring only an Internet connection and a multitude of additional functionalities. Do not miss it!
