Language revolution with the simultaneous translation app

Smith, Emma

Publish: Wednesday, Jun 05
simultaneous translation app

Imagine receiving a call from a foreign client and being able to understand and respond to their needs in real time. Or, receive a message from a colleague who speaks a language different from yours. At Fonvirtual, we understand the importance of effective communication in a globalized world, and that is why we offer innovative solutions to overcome language barriers.

Innovation and quality in simultaneous translation

Our simultaneous translation app is designed to meet the needs of innovative companies, providing accurate, real-time translations that improve efficiency and collaboration.

  • Integration of AI in translation: Our technology IA allows the app to learn and adapt to different contexts, continually improving the accuracy of translations. This means that, over time, our app becomes smarter and more effective, providing increasingly accurate and relevant translations.
  • Call summaries: One of the most innovative features of our app is the ability to generate summaries of those calls in real time. This feature is very useful for companies that need to keep a detailed record of their conversations, whether between agents or with customers, making it easier to review and analyze conversations. Additionally, agents will be able to read their call summaries in the language they select, so they can easily understand the conversation. Punctuation marks are also added for clarity and understanding of the conversation.
  • Improved customer experience: With our app, companies can significantly improve the Customer experience. The ability to communicate without language barriers ensures a smooth and satisfying interaction, increasing customer satisfaction and loyalty. You will have a simultaneous translation service in the chat, which will allow your clients to communicate with you quickly and effectively through buttons, without the need to make phone calls. 

simultaneous translation app

Benefits of using a simultaneous translation app 

Improved communication and collaboration

A simultaneous translation app is a powerful tool that transforms the way companies communicate. It allows agents and clients to understand each other perfectly, regardless of the language they speak. This not only makes meetings and phone calls easier, but also improves collaboration on global projects.

Plus, with an app to translate phone conversations in real-time, businesses can deliver exceptional customer service in multiple languages, increasing their reach and ability to quickly resolve issues. The ability to translate in real time eliminates misunderstandings and ensures that all messages are transmitted clearly and accurately.

Imagine that you are in an elevator in an apartment building in Germany and, unfortunately, you get stuck. In this situation, you could easily communicate with your travel agency without worrying about the language barrier. Thanks to our translation system, you speak in Spanish and your interlocutor listens in German, and when they respond in German, you understand it in Spanish.

Improved customer experience

In a competitive market, customer experience is a key differentiator. By using an app to translate conversations, companies can offer personalized and attentive service in the customer’s preferred language. This not only improves customer satisfaction, but also increases loyalty and the likelihood of referrals.

Imagine a situation where a Japanese customer needs urgent technical support. With the call translation app, the support team can communicate instantly in Japanese, making the customer feel understood and valued. This level of attention and personalization not only solves the problem more effectively, but also creates a positive experience that tends to generate recommendations, expanding the company’s reach and attracting new customers.

Cost and time reduction 

Hiring human translators to handle every conversation can be expensive and impractical, especially for companies operating abroad. A simultaneous translation app offers a cost-effective solution, eliminating the need for intermediaries and reducing the response time.

The chat service with translation simultaneous in real time allows agents or clients to communicate with other users in the language of their preference. While writing a message, both participants can see in real time both the original text and its translation in the selected language, and vice versa. This is especially useful for technical teams operating in different countries, as it allows, for example, example, send instructions on processes from one agent in one country to another in a different nation, thus eliminating language barriers.

Compliance and security

The security of your communications is our priority. Our simultaneous translation app complies with the strictest data protection regulations (GDPR), ensuring that all information remains confidential and secure.

Ease of Use and Accessibility

At Fonvirtual, we understand that technology must be accessible to everyone. Therefore, our app is intuitive and easy to use, allowing any employee to take advantage of its benefits without the need for extensive training. In addition, it is compatible on both computers and mobiles, ensuring that you can communicate effectively, no matter where you are.

Globalization has made effective communication more important than ever. With a simultaneous translation app, companies can overcome language barriers and thrive in the global market. Fonvirtual offers innovative solutions that not only improve communication, but also increase efficiency, reduce costs and improve customer experience. 

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