Business PBX systems have become a general term used by businesses. A PBX is phone network system that allows users to receive calls simultaneously. Businesses use a PBX system to manage their incoming and outgoing calls.
The term PBX is used mainly in Anglo-Saxon countries. In Spanish Castilian, the term “switchboard”, or centralita, is used instead. In French, it is known as téléphonique.
What is a PBX?
PBX stands for Private Branch Exchange. It is a hardware system that is responsible for routing and switching calls between the reception location and the telephone network.
These devices are connected to each other through trunk lines. The connections that occur are exchanged with each other thanks to a switching system, thus allowing the transmission and reception of calls.
As you may know, PBX systems require installation and configuration. This includes large equipment, trunk lines, specific IP phones, etc.
Thanks to advances in technology, it is no longer necessary to use large PBX systems. Now everything is simpler thanks to virtual PBX business systems.
The advantages of virtual business PBX systems
PBX’s, or virtual telephone exchanges, are telecommunication tools that allow you to make and receive calls. You may also configure IVR systems, route calls and save information completely in the cloud. Therefore, expensive configurations, maintenance and purchase of large equipment are no longer necessary.
For a few years now, these virtual PBX systems work with IP phones. This allows routing calls over the internet.
However, only 5 years ago, Google launched WebRTC technology. WebRTC is an open source software that allows the transmission of data, voice and video from any device connected to the internet.
Thus, some operators such as Fonvirtual have decided to use these new technological tools in their virtual business PBX systems thanks to its benefits.
Traditional vs. Virtual PBX Systems
Some of the advantages of a virtual PBX over traditional PBX includes:
- Mobility An increasingly necessary factor for businesses. Virtual business PBX systems, especially if they work with WebRTC, allows you to make and receive calls from any device connected to the internet. This means you can talk from anywhere in the world.
- Savings Cost and time savings. Virtual business PBX systems do not require installations of any kind, or even purchasing new equipment. Therefore, it will no longer be necessary to invest in the purchase and maintenance of a PBX. Because of this, businesses can save time and optimize its resources while increasing the productivity of all employees.
- Without SIP Trunks Expensive configurations through large equipment installed in businesses is no longer necessary.
- Call quality New technologies allow the quality of calls to be better each time. In this case, WebRTC has been a great advancement, leaving behind static and dropped calls.
Now that you know the differences between traditional vs a virtual business PBX systems, let us help you find what’s right for you. If you want to know more about virtual PBX business systems or WebRTC, contact our Fonvirtual team. We are happy to help!