Between human beings and, more specifically, between companies, the exchange of information takes place constantly and everywhere. For this reason, for many years, companies have opted for the virtual PBX system in order to find effective means of external and internal communication.
Companies make and receive calls of great importance constantly. Over the years, given the size of many companies and advances in technology, the traditional telephone PBX has become obsolete and has given way to the virtual PBX system that operates over IP. This allows for efficient management of the transfer of information between customer-agent, or between the company’s own employees.
Types of telephone PBXs. The virtual PBX system
As previously mentioned, there are two types of PBXs:
# Traditional telephone PBX
This telecommunications tool has been used for years to make and receive business calls in an analog way. Although it has functions similar to virtual PBXs, the traditional PBX has additional costs. The reason for this is that it requires the installation of equipment, IP devices and SIP Trunks, as well as the cost of maintenance.
# The virtual PBX system
The IP technology in the telephone PBX is a great improvement in business telephone management. It allows you to make HD quality calls and does not require any kind of installation. Companies have already opted for this system that works through the Internet (a network already accessible to all) and require fewer costs.
Virtual PBX system
A virtual and intangible telephone exchange. A virtual PBX that you can use and manage from anywhere and from any device connected to the Internet.
This option, which does not require additional installation and maintenance costs, carries out all information exchanges over the Internet. In other words, through Voice over IP. Reasons enough to bet on a virtual PBX system of this type.
Once the Internet connection is up and running, calls will be transferred directly to the landline or mobile phone using WebRTC extensions. The configuration and management of the calls are done in a totally simple way. In addition, Fonvirtual agents will be at your disposal for any queries and will teach you how to manage the different aspects of the virtual PBX system on your own.
In addition, the WebRTC allows total mobility for answering or making calls. This gives way to new working models of flexible working hours or working remotely.
In general, it is an intelligent communications tool with high performance and an economic cost. The ideal solution to ensure communication and information exchange in companies. For all the reasons already mentioned and for others:
- Ideal for all companies. Every company has the need to communicate between its different actors and work units. Whether it is a larger structure or a small or medium sized company, the virtual PBX system is the flexible solution that best adapts to all needs.
- It requires little investment. It does not require software purchases, nor physical establishment in a specific place. But neither IP phones nor SIP Trunks.
- Guaranteed continuity. The solutions to failures in a virtual PBX require less time and price than the maintenance or repair of an analog.
- More functionalities. The virtual solution means that the employee can access the virtual PBX from anywhere. But also from the device with Internet connection of your choice (mobile, tablet, PC).
Fonvirtual’s virtual PBX system is the best for your company. Thanks to the use of its new WebRTC technology and all the features offered, Fonvirtual will adapt completely to any business. Contact us and let our agents advise you.