Traditional or legacy PBX systems are widely used for making and receiving calls but they are limited in terms of their high cost and limited functionality. It doesn’t give room to flexibility and doesn’t allow integration with mobile devices. This could be highly inconvenient considering mobile device usage today. Aside from being costly, this type of PBX phone system is not suitable for modern communication.
Thankfully, virtual PBX USA allows you to combine the power of PBX phone systems with modern communication systems.
What is Virtual PBX?
Virtual PBX is also known as cloud-based PBX. As the name implies, this type of PBX system is virtual. This means that you can access the system from anywhere; put simply, virtual PBX is an advanced phone system.
The PBX system makes use of an internet connection but it can work with your existing phone and lines. Virtual PBX offers most of the benefits and features available in traditional PBX and much more. For instance, you can access features like business SMS, online meeting, mobile integration, etc with virtual PBX.
With virtual PBX, you will not only be able to make calls from anywhere in the world but you can also receive calls. Furthermore, advanced call routing is possible with virtual PBX USA; this has the benefit of increased customer satisfaction and retention because customers will be able to speak with the expert they want.
Benefits of Virtual PBX
Virtual PBX offers a lot of benefits. Firstly, you will be able to effectively keep relevant information safe and also improve uptime. Unlike on-premise PBX systems, virtual PBX is less prone to security breaches and they are not affected by power outages, natural disasters, and weather events. In other words, cloud-based PBX systems are more reliable than legacy PBX phone systems.
Furthermore, virtual PBX USA can help you improve your return on investment (ROI) and minimize the costs. Traditional PBX systems usually come with several hidden costs associated with the expansion and maintenance but this is not the case with virtual PBX. Furthermore, since they are cloud-based, you don’t have to worry about hiring an expert to maintain them.
Also, you don’t have to be in one place to use a virtual PBX system. They are cloud-based and can be accessed from anywhere in the world. In other words, you can still call or receive calls from your customers using your business phone or line even if you travel abroad. Your employees will also be able to make and receive calls using the business line.
Finally, virtual PBX allows you to scale your business with ease. It is easy to activate new extensions and phone numbers and you can even add permanent and temporary employees with ease. A virtual PBX might also offer call forwarding features through WebRTC and some other exclusive packages.
Harnessing the Power of Virtual PBX
Virtual PBX offers a lot of benefits, as shown above, however, you can even achieve much more by harnessing the power of the cloud-based system. You can even customize your phone system to get the exact features you want. Customization gives your virtual PBX USA endless possibilities, you can even personalize your network, create interactive voice response, custom main greetings, call queuing with music, etc.
However, virtual PBX offers even more features such as call recording, schedules, call transfer, voicemails, caller ID, statistics, etc. The features of a virtual PBX largely depend on the provider. You should research the PBX provider and be sure that the phone system has all the features you need. You can even compare costs before choosing a virtual PBX system.