PBX stands for Private Branch Exchange, which is also a private telephone network used within a company. Users who are part of the same PBX phone network are connected to each other via internal phone lines. This can also be connected to the public switched telephone network (PSTN), Voip providers and SIP Trunks.
Today, this technology has gone from analogue to digital.
So what is virtual PBX? A traditional PBX needed equipment and switches to connect the company’s entire telecommunications system. However, with a virtual PBX, the company discards all these expenses in maintenance and purchase of equipment.
What is virtual PBX with VoIP WebRTC technology?
The current virtual PBX is based on WebRTC Voice IP technology. These systems work in a very simple way. Telephone systems convert calls into data packets that travel over the internet to WebRTC extensions where these calls are received.
Therefore, all employees can make and receive calls within the company with any of the extensions. Each person will only need one device connected to the internet. This could be a computer, mobile or tablet.
The company’s investment thus becomes scarce in comparison to a traditional telephone PBX systems.
What other benefits does it have for the company?
So what is virtual PBX ‘s benefits? A PBX that works virtually has great advantages for companies:
On one hand, businesses do not have to bear the costs of installation or maintenance fees, so it will save a lot of money.
On the other hand, these computers occupy a space in the office that could be used for other needs, such as the same extension of the office.
Additionally, with a digital telecommunications system, the company will be able to immerse itself in the new technologies present today in our lives. Keep in mind that when a business does not keep up with the times and continues to use poor technology, their business is destined to fail.
What Other Features does the virtual PBX have?
What is virtual PBX? What PBX means to you depends on your business model and current telecommunication process. The most requested features has been the following:
- Voiceovers. It allows you to personalize the PBX phone system with a friend, say that you are busy, gives office hours, etc.
- Options Menu. Very interesting to distribute the calls between the different departments of the company and to the different extensions.
- Schedules. Different configurations can be established according to business hours, holidays or holidays.
- Waiting queues with music. It allows to keep the client calm wait while they listens music until they are assisted by an agent
- Call recording. Storing the content of your calls is especially useful for cases where you want to retrieve content from certain conversations.
- Call statistics. Obtain a large number of reports depending on the information you want to obtain: number of missed calls, answered, duration, origin and destination, etc.