Computer Telephony Integration (CTI)
Integrate your virtual PBX and call center software with your CRM
Integrate with just one click
In just a few simple steps, you can connect your phone service with your CRM and Helpdesk. Experience the full potential of your services.
Centralize your information
By integrating your virtual PBX and call center software with other CRM tools, you will be able to collect all of your data in one place.
Greater efficiency
Call center software agents will be faster at completing tasks now that they can take calls and enter customer information on the computer at the same time.
Integrate your CRM with your business phone system
Virtual PBX and Call Center Software integration with your favorite CRM and Helpdesk tools
Salesforce Integration
Connect your virtual PBX or call center software with your CRM and call using our services directly from Salesforce.
Zendesk Integration
Integrate your Zendesk customer service software and you can gather all of your customer interactions in one dashboard.
Zoho Integration
Integrate your service with Zoho‘s CRM and collect all call information in the customer file. Call directly from Zoho CRM.
Microsoft Dynamics Integration
Combine Microsoft Dynamics with your phone network and increase the productivity of your agents.
Zapier Integration
The integration of our services with the Zapier tool makes it possible to automate and manage calls in more personalized way.
Pipedrive Integration
Integrate your virtual PBX and call center software with Pipedrive sales CRM to quickly receive caller information.
Hubspot Integration
Integrate Fonvirtual’s virtual PBX with Hubspot CRM and you can record and create call logs directly from its interface.
Freshdesk Integration
Link your phone system to Freshdesk. You can turn calls directly into tickets and enable your agents to pick up calls from the software.
Shopify Integration
Link Shopify’s ecommerce platform to your business phone system to know the current status of your customers.
Help scout Integration
Connect your Help Scout support tool to your phone solution and log all your call information into your account.
Planhat Integration
Integrate your call center software and your virtual PBX with Planhat. Improve your workflow by storing data within the platform.
Copper Integration
Integrate Copper with your phone service in a few easy steps to record the history of a customer and their relations to your company.
Kustomer Integration
Connect Fonvirtual with Kustomer CRM and make consultations with customers based on their messages.
Gorgias Integration
Make the most of your features by integrating your Gorgias platform with your company’s virtual PBX and call center software.
Piesync Integration
Front Integration
Link your business phone network to Front and automatically store all call information in the inbox of your choice.
Integration with Reamaze
Integrate your phone system to the Re:amaze conversations platform for a more efficient, customer-focused service.
Nocrm.io Integration
Integrate your company’s telephone solution with nocrm.io sales software and store all call data in a single panel.
Intercom Integration
Connect your virtual phone system to Intercom and create tickets for missed calls and voice messages received.
Slack Integration
Link your Fonvirtual phone network with Slack instant messaging system and enjoy new communication possibilities.
Integration with Google Data Studios
Multiple CRM tools available to integrate
CRM integration business advantages
Identify calls
When your business phone system is linked to CRM, you’ll always know where your calls are coming from. Agents will provide faster and more efficient customer service.
All stored information
The CRM merger will allow you to record all your customer’s information in one place. Sales made, cases resolved, amount of calls, and call abandonment rate is all recorded under the call statistics.
Collaboration between departments
By integrating your phone network with a CRM, all departments will have access to their call information. This will allow employees to work more efficiently.
Anticipate customer needs
By combining your phone network with CRM, you will be able to access a client’s file while remaining on the phone with them.
Available anywhere
Because our services give you total flexibility, you can enjoy these services from anywhere in the world, on any device. Your information is available with you everywhere thanks to WebRTC technology.
Call recording
Business advantages when using Helpdesk
Information available online
Create improvement plans
Productive agents
Thanks to the CTI integration with a Helpdesk, agents will be able to fill in the information directly from the call. This allows you to document any interactions in detail, which helps save you time.
