Integration with Freshdesk®

Integrate your virtual PBX and call center with the Freshdesk® management platform.


 CTI Integration with Freshdesk


Improve your agent's efficiency

Integration with Freshdesk® allows you to increase the capabilities of your virtual PBX and call center, improving the efficiency of your extensions and your agents.


Automate tasks

Calls will be traced, identified, and automatically saved to your Freshdesk® account. You will then have access to complete customer information.


Increase sales

Integrating Fonvirtual with Freshdesk® allows for increased productivity thanks to the automation of repetitive administrative work.

Integrate your virtual PBX or call center with Freshdesk®

Advantages of integrating Freshdesk® with your phone network

The integration of Freshdesk® and Fonvirtual offers many benefits for your business

Centralize your information

Combine information from your contact center or virtual PBX with Freshdesk®. Agents will have access to all client data before they even answer the call.

Improve your customer service

Thanks to the integration of your phone network solution with Freshdesk®, you now have access to all the client information and may offer them services adapted to their needs


Simplify your sales process

With the use of artificial intelligence, you will improve your business performance by simplifying tasks. Optimize your activities and make the most of it.

Act according to your results

The integration of your Virtual PBX or Call center with Freshdesk® will allow you to have access to statistics and reports for you to take decisions in order to optimize your strategy.

Want to integrate your call center software or virtual PBX with Freshdesk®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Freshdesk®. 


What is Freshdesk® ?

Freshdesk is a customer service software that records all customer interactions in one place. It also allows the automation of repetitive tasks to improve efficiency.


What tools does it offer?

It facilitates the collaboration between work teams thanks to tools such as an internal chat or task sharing system leading to a better management of customer service. The software also provides statistics and reports to monitor agent productivity and customer satisfaction.