Integration with Freshdesk®

Integrate your virtual PBX and call center with the Freshdesk® management platform.

 

 CTI Integration with Freshdesk

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Improve your agent's efficiency

Improve the operability of your extensions and agents with the integration of our virtual PBX and call center with Freshdesk®.

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Automate tasks

Identify the caller through the interaction with Freshdesk® and offer a specialized attention for each case. All interactions will be plotted on your dashboard.

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Increase sales

Your customers will appreciate the efficiency of your call management and your agents will lose less time thanks to the integration of Fonvirtual with Freshdesk®.

Integrate your virtual PBX or call center with Freshdesk®

Advantages of integrating Freshdesk® with your phone network

The integration of Freshdesk® and Fonvirtual offers many benefits for your business

Unify All Information

The integration of Freshdesk® with the virtual PBX and Fonvirtual contact center software allows you to collect all the information of your customers instantly and in a single tool.

Improve your customer service

Each time agents receive a call, the system will identify the source number and automatically open the customer file to which it relates.

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Accelerate Sales Processes

Thanks to the advantages offered by Artificial Intelligence, you can simplify processes and thus improve the productivity of each department of the company. Take advantage of your work tools by integrating them.

Act according to your results

Optimizing your sales strategy is possible thanks to the complete statistics of the calls you receive through the telephony system and that are linked to the CRM.

Want to integrate your call center software or virtual PBX with Freshdesk®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Freshdesk®. 

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What is Freshdesk® ?

Freshdesk is a customer service software that records all customer interactions in one place. It also allows the automation of repetitive tasks to improve efficiency.

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What tools does it offer?

It facilitates the collaboration between work teams thanks to tools such as an internal chat or task sharing system leading to a better management of customer service. The software also provides statistics and reports to monitor agent productivity and customer satisfaction.