Integration with Gorgias®

Integrate your virtual PBX and call center with the Gorgias® CRM management platform.

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Improve your agent's efficiency

Integration with Gorgias® allows you to increase the capabilities of your virtual PBX and call center, improving the efficiency of your extensions and your agents.

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Automate tasks

Calls will be traced, identified, and automatically saved to your Gorgias® account. You will then have access to complete customer information.

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Increase sales

Integrating Fonvirtual with Gorgias® allows for increased productivity thanks to the automation of repetitive administrative work.

Integrate your virtual PBX or call center with Gorgias®

Advantages of integrating Gorgias® with your phone network

The integration of Gorgias® and Fonvirtual offers many benefits for your business

Combine your information

Combine information from your contact center or virtual PBX with Gorgias®. Increase your agents’ productivity by giving them access to customer information before picking up the call.

Improve your customer service

Integrating with Gorgias®, will give you direct access to all the information concerning your customers in order to offer them a personalized service.

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Simplify your sales process

Thanks to artificial intelligence, you can improve your company’s return on investment by highly increasing your sales and thus simplifying your work processes.

Access statistics in order to improve

By integrating your PBX or call center software with Gorgias®, you will have access to statistics to optimize your strategy.

Want to integrate your call center software or virtual PBX with Gorgias®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Gorgias®. 

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What is Gorgias® ?

Gorgias is an all-in-one Helpdesk designed primarily for online businesses. It connects all communication tools (SMS, Email or Messenger) and agents can manage them from a single platform, ensuring the best service. 

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What tools does it offer?

It is a system that provides numerous essential tools to manage customer service efficiently. It includes the automation of answers to customers, adding tags to customer tickets and distributing incoming tickets between agents. In addition, the platform includes internal notes to facilitate communication between agents.