Integration with Helpscout®

Integrate your virtual PBX and call center with the Helpscout® management platform.

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Improve your agent's efficiency

Integration with Helpscout® allows you to increase the capabilities of your virtual PBX and call center, improving the efficiency of your extensions and your agents.

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Automate tasks

Calls will be traced, identified, and automatically saved to your Helpscout® account. You will then have access to complete customer information.

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Increase sales

Integrating Fonvirtual with Helpscout® allows for increased productivity thanks to the automation of repetitive administrative work.

Integrate your virtual PBX or call center with Helpscout®

Advantages of integrating Helpscout® with your phone network

The integration of Helpscout® and Fonvirtual offers many benefits for your business

Centralize your information

Combine information from your contact center or virtual PBX with Helpscout®. Agents will have access to all client data before they even answer the call.

Improve your customer service

Thanks to the integration of your phone network solution with Helpscout®, you now have access to all the client information and may offer them services adapted to their needs

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Simplify your sales process

With the use of artificial intelligence, you will improve your business performance by simplifying tasks. Optimize your activities and make the most of it.

Act according to your results

The integration of your Virtual PBX or Call center with Helpscout® will allow you to have access to statistics and reports for you to take decisions in order to optimize your strategy.

Want to integrate your call center software or virtual PBX with Helpscout®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Helpscout®. 

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What is Helpscout® ?

Helpscout is a helpdesk software that allows you to manage many aspects of your business from a single platform.

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What tools does it offer?

Its purpose is to facilitate customer service: it stores all customer information, allows instant messaging to keep in touch with them, enables satisfaction surveys, etc. In addition, it has a support panel and statistical reports.