The connection of your telephony system with the CRM allows to automate all processes of telephone attention with customers.
The agents will be more productive thanks to the advantages of combining the functionalities of the PBX with the CRM Microsoft Dynamics®.
Integrate your virtual PBX or call center with Microsoft Dynamics®
Advantages of integrating Microsoft Dynamics® with your phone network
The integration of Microsoft Dynamics® and Fonvirtual offers many benefits for your business
Combine your information
Improve your customer service
Integrating with Microsoft Dynamics®, will give you direct access to all the information concerning your customers in order to offer them a personalized service.
Simplify your sales process
The advanced functionalities of the Fonvirtual services will allow you to automate processes and tasks. As a result you will get a more efficient attention.
Access statistics in order to improve
Monitor and measure your results with the statistics and reports that will be recorded about your phone performance and attention given. This way you can make informed decisions.