Integration with Microsoft Dynamics®

Integrate your virtual PBX and call center with the Microsoft Dynamics® CRM management platform.

Intégration CTI avec Microsoft Dynamics


Improve your agent's efficiency

Integration with Microsoft Dynamics® allows you to increase the capabilities of your virtual PBX and call center, improving the efficiency of your extensions and your agents.


Automate tasks

Calls will be traced, identified, and automatically saved to your Microsoft Dynamics® account. You will then have access to complete customer information.


Increase sales

Integrating Fonvirtual with Microsoft Dynamics® allows for increased productivity thanks to the automation of repetitive administrative work.

Integrate your virtual PBX or call center with Microsoft Dynamics®

Advantages of integrating Microsoft Dynamics® with your phone network

The integration of Microsoft Dynamics® and Fonvirtual offers many benefits for your business

Combine your information

Combine information from your contact center or virtual PBX with Microsoft Dynamics®. Increase your agents’ productivity by giving them access to customer information before picking up the call.

Improve your customer service

Integrating with Microsoft Dynamics®, will give you direct access to all the information concerning your customers in order to offer them a personalized service.


Simplify your sales process

Thanks to artificial intelligence, you can improve your company’s return on investment by highly increasing your sales and thus simplifying your work processes.

Access statistics in order to improve

By integrating your PBX or call center software with Microsoft Dynamics®, you will have access to statistics to optimize your strategy.

Want to integrate your call center software or virtual PBX with Microsoft Dynamics®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Microsoft Dynamics®. 


What is Piesync® ?

Microsoft Dynamics is a CRM that uses decision intelligence to process all types of data. It improves the user’s decision making thanks to the information gathered from the activity of the company.

What tools does it offer?

It offers numerous tools that work with Artificial Intelligence. Therefore, it can facilitate not only customer service, but also sales, marketing, project management, and more. It also includes ERP functions to optimize all company processes.