Improve the company’s telephony system by automating call reception and identifying the customer’s record before answering the call.
It combines the advantages provided by the functionalities of the Fonvirtual telephony system with the advantages of working with Salesforce®.
Integrate your virtual PBX or call center with Salesforce®
Advantages of integrating Salesforce® with your phone network
The integration of Salesforce® and Fonvirtual offers many benefits for your business
Increases agent productivity
Combine information from your contact center or virtual PBX with Salesforce®. Agents will have access to all client data before they even answer the call.
Personalized assistance for each client
The Salesforce® CRM allows you to create a customer profile when a call is made. With the information gathered, you can provide a more personal experience the next time you speak with the customer.
Sell smarter and faster
Simplify your sales process by automating actions and improving agent performance by eliminating unnecessary repetitive tasks.
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Many customers have already integrated their Virtual PBX or Call center with Salesforce®.