Integration with Salesforce®

Integrate your virtual PBX and call center with the Salesforce® CRM management platform.


CTI integration with Salesforce

Improve your agent's efficiency

Increase the productivity of your employees by integrating Salesforce® with the virtual PBX or Fonvirtual’s call center software.


Automate tasks

Improve the company’s telephony system by automating call reception and identifying the customer’s record before answering the call.


Increase sales

It combines the advantages provided by the functionalities of the Fonvirtual telephony system with the advantages of working with Salesforce®.

Integrate your virtual PBX or call center with Salesforce®

Advantages of integrating Salesforce® with your phone network

The integration of Salesforce® and Fonvirtual offers many benefits for your business

Increases agent productivity

Combine information from your contact center or virtual PBX with Salesforce®. Agents will have access to all client data before they even answer the call.

Personalized assistance for each client

The Salesforce® CRM allows you to create a customer profile when a call is made. With the information gathered, you can provide a more personal experience the next time you speak with the customer.


Sell smarter and faster

Simplify your sales process by automating actions and improving agent performance by eliminating unnecessary repetitive tasks.

Access statistics panel

Integrating with Salesforce® allows you to obtain a detailed analysis of your activity that helps you making decisions in a more appropriate way to optimize your strategy.

Want to integrate your call center software or virtual PBX with Salesforce®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Salesforce®. 


What is Salesforce® ?

Salesforce helps companies improve their relationship with their customers thanks to a management platform. This software allows you to work directly using the Internet because all the information collected is stored in the cloud.


What tools does it offer?

This system provides many essential tools to manage customer service efficiently. It includes an agenda that compiles all customer information individually. In addition, it has a space dedicated to recording all commercial activities carried out by the company.
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