Integration with Salesforce®

Integrate your virtual PBX and call center with the Salesforce® CRM management platform.

 

CTI integration with Salesforce
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Improve your agent's efficiency

Integration with Salesforce® allows you to increase the capabilities of your virtual PBX and call center, improving the efficiency of your extensions and your agents.

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Automate tasks

Calls will be traced, identified, and automatically saved to your Salesforce® account. You will then have access to complete customer information.

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Increase sales

Integrating Fonvirtual with Salesforce® allows for increased productivity thanks to the automation of repetitive administrative work.

Integrate your virtual PBX or call center with Salesforce®

Advantages of integrating Salesforce® with your phone network

The integration of Salesforce® and Fonvirtual offers many benefits for your business

Increases agent productivity

Combine information from your contact center or virtual PBX with Salesforce®. Agents will have access to all client data before they even answer the call.

Personalized assistance for each client

The Salesforce® CRM allows you to create a customer profile when a call is made. With the information gathered, you can provide a more personal experience the next time you speak with the customer.

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Sell smarter and faster

Simplify your sales process by automating actions and improving agent performance by eliminating unnecessary repetitive tasks.

Access statistics panel

Integrating with Salesforce® allows you to obtain a detailed analysis of your activity that helps you making decisions in a more appropriate way to optimize your strategy.

Want to integrate your call center software or virtual PBX with Salesforce®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Salesforce®. 

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What is Salesforce® ?

Salesforce helps companies improve their relationship with their customers thanks to a management platform. This software allows you to work directly using the Internet because all the information collected is stored in the cloud.
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What tools does it offer?

This system provides many essential tools to manage customer service efficiently. It includes an agenda that compiles all customer information individually. In addition, it has a space dedicated to recording all commercial activities carried out by the company.