Integration with Slack®

Integrate your virtual PBX and call center with the Slack® CRM management platform.

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Improve your agent's efficiency

Integration with Slack® allows you to increase the capabilities of your virtual PBX and call center, improving the efficiency of your extensions and your agents.

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Automate tasks

Calls will be traced, identified, and automatically saved to your Slack® account. You will then have access to complete customer information.

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Increase sales

Integrating Fonvirtual with Slack® allows for increased productivity thanks to the automation of repetitive administrative work.

Integrate your virtual PBX or call center with Slack®

Advantages of integrating Slack® with your phone network

The integration of Slack® and Fonvirtual offers many benefits for your business

Increase agent productivity

Combine the information of your contact center or virtual switchboard with that of Slack® so that the agents have access to all the client’s data before picking up the call.

 

 

Facilitate communication

The integration with Slack®, will allow the teams to communicated throughout channels, where all their messages, tools and files will be stored. That will save them time and facilitate collaboration between team members.

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Improve your sales rate

Improve the performance of your company by concentrating workers in a common online workspace, where they can interact and share information easily, thus improving sales rate.

Use statistics analisis

By integrating your virtual PBX or call center software with Slack®, you will have access to statistics to optimize your strategy.

Want to integrate your call center software or virtual PBX with Slack®?

Want to know more?

Many customers have already integrated their Virtual PBX or Call center with Slack®. 

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What is Slack®?

Slack is a collaboration tool that allows teams to be connected in an online workspace composed of different channels, thanks to which they will be able to work and communicate efficiently.

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What tools does it offer?

This system provides simple but important collaboration tools for your business, such as various conversation channels, the connection of applications, the “slack calls” that allow you to initiate calls and share your screen with other members of your team, etc.