Create tickets or identify the customer record automatically in Zendesk® when you receive a call through Fonvirtual’s system.
Improve the sales process and the efficiency of the telephone service with the integration of Zendesk® with the Fonvirtual telephony system.
Integrate your virtual PBX or call center with Zendesk®
Advantages of integrating Zendesk® with your phone network
The integration of Zendesk® and Fonvirtual offers many benefits for your business
Increases agent productivity
The information you obtain through your telephone system will also be recorded in Zendesk®, so that all employees can access it wherever they are.
Personalized assistance for each client
The integration with Zendesk® allows you to enjoy many advantages: identify the customer before answering the call, access their customer’s file, create a new ticket automatically, etc.
Sell smarter and faster
Automating customer identification and creating automatic tickets allows you to create offers adapted to each customer instantly, improving business performance and eliminating unnecessary tasks.
Access statistics panel
The integration of your PBX or call center with Zendesk® allows you to obtain a detailed analysis of your activity so that you can make decisions in a more appropriate way.
Want to integrate your call center software or virtual PBX with Zendesk®?
Want to know more?
Many customers have already integrated their Virtual PBX or Call center with Zendesk®.
What is Zendesk® ?
Zendesk allows you to regroup all your interactions with your customers in a single platform may they have been by telephone call, email, chat or social networks. The platform includes a support interface so that agents can provide the best customer service.
What tools does it offer?
This platform provides a software that allows the automation of sales force in order to facilitate the work of commercial agents. Furthermore, it contains statistical analyses that enables the user to detect which aspects of customer service need to be improved.