Frequently Asked Questions
Frequently asked questions about Fonvirtual
About the numbers…
What number will you give me?
On our website you will be able to choose:
– National geographic landlines of any region
– International virtual numbers from different countries (Spain, UK, etc)
Consult the conditions by filling in our contact form.
Which number should I choose?
It all depends on your needs. Here are a few suggestions:
– If you are a professional or own a business and want to access local markets, choose a local number corresponding to the cities or regions where you want to capture customers. You can choose as many prefixes as you want and therefore you will be able to offer your customers a local image. You can even identify the call before answering so that you can give the appearance of a company with several head offices: “London delegation, how may I help you?”, “Leeds delegation, how may I help you?”, etc. even if you are only based in London, for example.
– If you want to develop your activity on the international market, ask for an international numbering.
Can I keep my current phone number?
Yes, of course.
We can convert your current landline number into a virtual number. This process is called portability and we take care of it at no extra cost.
Portability is a process during which your number will be transferred from your current telecommunications operator to ours, allowing you to enjoy the benefits of our services without having to change your number. This process, which we take care of, is transparent and takes place in a few days without the service being interrupted.
What happens with the services associated with my line, such as ADSL, fibre or ISDN?
If you have a subscribed service, such as ADSL or optic fibre, associated with your line, you will need to provide an alternative solution for your Internet connection. Once the number is ported, your current operator will suspend the line and all associated services.
If it is the number of the ISDN line and you do not wish to keep the line active with another number associated with it, you do not need to make any changes because by assuming number portability, your operator will terminate your ISDN line.
If your number belongs to an ISDN line and you wish to keep the additional lines you will have to ask your current operator for the unbundling of these lines. The line you wish to carry must be an independant line.
What happens to my number if I'm not satisfied with the service?
Although we are convinced of the quality of our service, we want to give you the freedom to choose the operator you want to entrust your telephony to. Therefore, you will be able to change operator at any time.
Remember that a number assigned to you by fonvirtual.com or that you have ported from another operator, will always be under your ownership and you have the right to port it whenever you want to another operator.
Can I use my current number with fonvirtual.com without achieving portability?
No, in order to offer the service on your number, we need that number to be associated with fonvirtual.com.
Can Fonvirtual carry all the numbers?
We can carry any type of geographic landline number, regardless of whether it is a real landeline number or a virtual number associated with a mobile phone.
We cannot port mobile phone numbers.