SDK
All your tools connected to your communications solution
Everything you can imagine…
It doesn’t matter if you use free or self-developed software. You will be able to make all the integrations you want according to the needs of your company.
…integrated with your communications…
Add new channels to your communication platform or connect other programs such as CRM or ERP that you use in your company. Everything is possible with the SDK.
…to obtain new functionalities
As they are connected to each other, all the systems collaborate so that you can obtain new functionalities and carry out new actions to improve your processes.
Improve your business processes with our SDK
What is SDK?
An SDK (Software Development Kit) is a set of data and tools that allow developers to create software applications from scratch. This kit contains everything necessary to be able to integrate two or more systems. The SDK is what makes the development process much smoother and hassle-free.
At Fonvirtual we have already integrated our communication solution with the main CRMs. However, if you prefer, you can use our SDK to connect it to:
An in-house or self-developed software
Another CRM or external ERP
Business Intelligence solutions, document management, storage, organisation…
With Fonvirtual’s SDK you will have everything you need to boost your communications.
Don’t want to develop your own solution? Find out about the integrations we already have in place
Use our SDK to give your customers the best experience
What are the advantages of using an SDK?
Integration
With just a few lines of code, you can connect all your company’s information systems with your telephony solution to achieve powerful functionality.
Automation
Forget about repetitive tasks or constantly switching from one application to another. The SDK saves you time and frees your agents to concentrate on more value-added tasks.
Efficiency
All the solutions you connect using an SDK will work together according to your needs, so you will improve your processes and increase your productivity.
Adding functionality
If a communications solution already has extensive functionality on its own, imagine what happens if you connect it to other tools. New opportunities will emerge and you will be able to add customised features.
Customisation
These tools are adapted to your company’s needs, as you decide which programmes you want to connect and what you want to get out of it.
Better user experience
Build customer loyalty by providing quality customer service and increase customer satisfaction with every contact. The more efficient and productive your customer service is, the more you will encourage them to stay with you.
What are you waiting for to connect your tools?
Applications of our SDK
Reporting
Do you want to get customised reports of the performance of your communications on other platforms? Using Fonvirtual’s Software Development Kit you will be able to connect your call centre or virtual switchboard software with this kind of tools, such as Google Data Studio. You will be able to visualize all the data quickly and interactively.
CRM/ERP
Connect the information from your customer management software or CRM with our telephony service.
Record the activity of your employees with each customer, provide your employees with information about the caller in real time or develop any other functionality that you consider useful for your company.
And much more…
Do you have other needs? Don’t worry. The integration possibilities using an SDK are endless, as it is designed precisely to connect everything you can think of and that your company needs. We’ll give you the tools you need to get the most out of your communications platform.
