Frequently Asked Questions

Frequently asked questions about Fonvirtual

How much does it cost?

Are there any subscription or online maintenance costs?
No, there are no subscription costs or online maintenance. There are no additional costs that were not announced to you at the beginning. You will pay ONLY the monthly cost that appears in our rates section. The only aspect that can increase your rate is the outgoing call service to display your virtual number.
What is the payment method?
At the time of subscription, the first payment can be made by bank transfer or credit card. The other monthly payments or renewals, depending on the chosen method, will be debited from your bank account and you will receive the corresponding invoice by email.
How much does it cost to receive a call on my fonvirtual.com number?
It is free. There are no costs associated with receiving calls.
How much does it cost to call a fonvirtual.com number?
The cost of calling a fonvirtual.com number is exactly the same as calling a regular landline from another operator. The fact that it is a fonvirtual.com number will not change the cost for the caller.
Do you charge me for transfering my calls from my fonvirtual.com number to one of my physical landline or mobile number?

No, under no circumstances do we charge you for transferring calls. If you have a subscription with transfers to landline numbers you will be able to divert calls to landline numbers free of charge. If you have a subscription with transfers to landlines and mobile numbers you will be able to divert calls to landlines and mobile numbers free of charge. It is not possible to divert to mobile numbers if you have a subscription with transfers to landlines only.

How much does it cost to transfer calls between departments or delegations for a buisness?
It is free of charge. If a specific department or delegation has answered a call, you will be able to transfer the call wherever you want at no extra cost if it is a national landline number.
How much does it cost to make a configuration change?
It is free of charge because you make the changes yourself from your web browser. And if you need, we are here to help you.