Frequently Asked Questions

Frequently asked questions about Fonvirtual

How much does it cost?

Are there any subscription or online maintenance costs?
There is a start-up cost, advice and training that will be the only thing that is billed in the discharge from the service, being in the second month when the first monthly fee for the contracted service is collected. In some of our services contracted in annual mode, you can benefit from a discount in addition to saving the start-up cost.
What is the payment method?

At the time of booking, the first payment must be made through our secure card payment system by phone call. The rest of monthly or annual fees, according to the modality that you have chosen, will be domiciled in your bank account and we will send you a receipt.

How much does it cost to receive a call on my fonvirtual.com number?
It is free. There are no costs associated with receiving calls.
How much does it cost to call a fonvirtual.com number?
The cost of calling a fonvirtual.com number is exactly the same as calling a regular landline from another operator. The fact that it is a fonvirtual.com number will not change the cost for the caller.
How much does it cost to transfer calls between departments or delegations?

Nothing, if you have answered the call in a specific department or delegation, you can transfer the call to any other extension of the PBX at no additional cost.

How much does it cost to show my virtual number when I make a call?

¡Nothing! You will display the virtual landline whenever you make outgoing calls from any of the extensions. In fact, if you have multiple virtual numbers, you can choose which one you want to show at any time.

Does it cost money to make a configuration change?

No, whether you make the changes yourself from your web panel or we make the change by following your instructions, you can make all the changes you need at no cost.