New numbering or port numbering
With the features you need
The virtual PBX provides all features: custom main greetings, call queuing, voicemails, statistics, call recording…
With ubiquitous extensions
A virtual PBX with...EVERYTHING!
International phone number + Features + Call forwarding via WebRTC + Calls package
Everything begins with a landline phone number.
We port your landline number.
Although, you may need a new phone number
If you don’t have a number to port, we give you a new one!
Begin to set up your virtual PBX
The virtual phone number will be the base of your virtual PBX settings.
Now, customize your virtual PBX
Customize your own virtual PBX
It includes all the features you might need
We assess you
Your extensions, over any device
Use WebRTC extensions
Your virtual pbx will have WebRTC phone lines as extensions. You will be able to make and receive your PBX calls on your computer, on a cell phone (app) or even on a tablet. There is no need of investing on equipment or neither installing anything.
Since this technology uses internet instead of the traditional phone network, it enables users to receive calls wherever they are. It traspasses borders, you will not longer have to worry about roaming costs. Your virtual PBX follows you wherever you go.
Embrace the upgrade of VoiP technology!
Make outgoing calls from your virtual PBX
Make calls showing your virtual phone number
Our plans include a calls package
Your virtual phone number will include an outgoing calls package for both, local landlines and cell phones.
Different prices for different business
No term contract!
Our PBX service will not let you down
We trust you as much as you trust us
We only seek happy customers
Do you want to know our prices?
Custom main greetings
The custom main greetings are informative messages that would be heard by callers, and which will guide them through the call. If the caller is making the call outside the customer service hours it would let the caller know what are the options. A full PBX setting is always formed by at least four greetings.
An initial message in which the caller gets information about what company is she or he calling ( ” You have reached Jimmy and friends consultancy group”). Depending on the PBX setting we want, this initial message might need a following step. It might need to guide callers through the different alternatives (“If you wish to speak with the accounting department press 1, with HR press 2”)
In second place, it is always good to add a message to inform callers when all our phone lines are busy, letting the caller decide whether he or she wants to leave a message or try lager again.
For those calls made after hours, it is recommended to include the hours in which they can reach us out. (” Our customer service ours are from 7a.m to 12p.m and from 3.pm till 5p.m”) plus, you can also give them the option to leave a message in our voicemail so you can reach them later.
Lastly, it is also recommended to add a message for holidays season in which the company specifies when they would be reachable again (“We remain closed today due to local holidays, our company will remain closed till next Wednesday”).
Fonvirtual will set main greetings up in TTS (text to speech). Customers with Premium subscriptions and upgraded subscriptions, will be able to include their own messages, human-voice recorded and letting Fonvirtual include them in the PBX settings.
One of the most useful PBX features is the IVR, because it enables distributing incoming calls among different departments. This way is simpler for the caller and more efficient for our company (“If you wish to speak with the accounting department, press 1, HR, press 2”)
The caller will not only have to press the key that corresponds to the option that best suits the purpose of his or her call. Thanks to the IVR, in most cases we ensure the call will be answered by the most adequate person.
There are many call segmentation options. We can segment calls by departments or languages. For example, (” English, press 1, Spanish, press 2″) or areas (“New york office, press 1, L.A office, press 2”).
Besides how useful the IVR is, it also provides a big company image.
Call recording will allow you to access to a huge amount of data in call conversations, that otherwise would be lost. It is particularly useful fro those cases in which it is necessary to rescue the exact data in determined conversations.
The access to call recordings will be only for a limited period of time – 10 days- until the call recordings will disappear from your account. This is the reason why it is necessary to download them periodically if we want to storage all of them. You can extend this period by signing for an additional FTP service.
For more information about call recording or their legal aspects, you can write us to the following email address firstname.lastname@example.org
The possibility to create different settings based on schedules and calendars, is very interesting for most companies. We recommend at least four time frames for your call customer service.
The main setting should fit the work hours. For example, from Monday to Friday from 9 a.m to 12 p.m and from 4 p.m till 7 p.m. Withing this time frame our incoming calls will enter into the system and they will be answered.
A second time frame will be the known as “After hours”. Anytime besides the work hours are considered after hours. If an incoming call si made after hours, callers will hear a message with the work hours and they will be also redirected to the voicemail in case they want to leave a message.
It is important to create a message to inform callers during holiday season. We recommend to create a setting particularly for holiday season. For example. on 4th of July customers will hear a message (” Due to Independence day we will remain closed today”).
Finally, if our company will remain closed for a concrete period of time, it will be convenient to inform our clients to not call us during that time. For example, ” From 15th till 30th of July our company will remain close due to vacation”.
When an incoming call enters the PBX system, it will be possible to transfer that call to another extension without having to end the call. Furthermore, the phone line which transfers the call will be free again to answer other calls. The Fonvirtual virtual PBX offers two types of Call Transfer:
When an incoming call is received, the person who answers it will be able to communicate to other extensions at the same time. This way he or she can ask the other person if they are available to answer the call while the caller is placed on music on hold. The idea is to consult first with the person who is going to receive the transfer if they want to accept it or not, or to share any other comments about the call. Depending on his or her answer the call will be either transfer to the second line or reclaimed by the first one.
This type of Call transfer directly routes the call to another extension, without consultation.
For further information about Call Transferring, you can ask us in the following email email@example.com
The call queuing is very useful for those companies in which most incoming calls come at the same time, and the caller has to wait a few minutes before his or her calls is answered. In order to avoid callers hanging up the phone, the call goes to a call queu with music on hold until one of the extensions is not busy any longer.
We should be aware callers won’t stay on the call line forever although, it may help us win some time to answer the call, plus it helps to create an exclusive company image as well.
For all those cases in which we have been unable to answer the call, either because we were unavailable, busy or because the call was made after office hours, it is fundamental to set up a voicemail.
The voicemail gives the caller the opportunity to leave a message expressing the reason of his or her call. With the Fonvirtual voicemail you will immediately receive an email informing you “The phone number 64x, xxx, xxxx has tried to contact you at 14:43”. You will also receive the voicemail in mp3 format attached.
This secondary feature will make sure you will never miss a call again.
Identify if the incoming call is coming through the virtual pbx.
Due to the flexibility of the virtual PBX, that allows adding professional and personal cell phone numbers from any phone provider as extension. It can be useful to identify if the call is coming through the virtual phone number in the PBX or if it is a direct call to our cell phone.
In case the phone number is coming through the virtual phone number we can indicate in two different ways:
Setting up a mask number: our virtual phone number. This way, independently of who is calling, we will always see the same phone number, ours. Is like our own PBX calling us.
Another alternative is to include a mico voice over, that only us will hear. This means the customer won’t hear it when we hang on the phone call. This option is especially useful if we are part of different departments, since we will know which department is the caller trying to contact. For example, if we hear “Sales” we will respond differently than if we hear “Management”. The application will be exactly the same as if we answer calls in different languages, knowing if we have to answer the phone call either in English or Spanish.
All our clients will have access to our platform with an username and a password. You will be able to see different call statistics.
It isn’t just a list of incoming calls, our platform allows to filter information based on different criteria. You will be able to get reports all kinds of information, time frames, days or months, calls duration, what are their origins.
The are so many possibilities that you will easily notice what are the things you need to improve.
For example, if you have an IVR you will be able to see which option is more pressed by your callers, who answers faster these calls or which department misses calls the most.
Due to the versatility of our virtual phone numbers, statistics our very useful for launching marketing campaigns and for knowing if we have succeed advertising our phone number. For more information about this we recommend you to visit our virtual phone number website.
Unlimited call forwarding
Other unknown features you will like to have
Filter by origin:
Thanks to this feature you will be able to prioritize calls depending on where they are from. It’s such a useful feature. If you frequently receive foreign calls, the system will enable you to filter calls coming from France, and set up a particular greeting in French for those calls.
Black lists, white lists and Vip lists:
For those clients we want to give an special treatment and we don’t want them to go through the whole process, and we want to take care of them personally, we will include them in a white list. On the contrary, the black list is meant to be a filter for all those calls we don’t want to receive for several reasons. Reasons such as avoiding noisy angry customers, annoying suppliers and many more. We recommend you to put them on a list where this calls won’t be answer, or to put them in an endless music on hold queue.
Line hunting and “Ring all´´:
There is the possibility of setting up a line hunting. The first extension always receives calls, then if it is busy or doesn’t pick up the phone it goes to another extension and this way the call will pass extension after extension until one is available to answer it.
On the contrary, the ring all is not a sequence, it is simultaneous. All extension will ring at the same time and the call will be answered by the first one to pick up the phone. It is very useful when a company receives bunches of calls and they don’t want to prioritize but give equal treatment to all their calls.
If you know the line, press it:
The Fonvirtual PBX allows callers who already know the extensions of some operators to press it at the beginning of the call to directly contact them and avoid this way all the process.
Although is now on Beta phase, you will receive the transcription of the messages left on the voicemails via email.
No term contract!
We only want happy customers…
Why choosing Fonvirtual?
Because you don't need to buy absolutely ANYTHING
- Buying telephones, softphones or any other kind of equipment.
- Installing softwares or programs on the computer.
Because we have the best prices
- You will pay a flat-rate and you won’t have to worry about anything else.
- It means, you won’t have to pay more for particular features or call forwarding since everything is included.