Every type of communication
The best tool for communicating through voice, video, and chat. Your customers will contact your business by phone, or by the Click to Speak button on your website or app. They can also contact you through WhatsApp.
...with full functionality...
In addition to the features of this virtual PBX system, we also offer CRM integration, secure credit card payments over the phone or AI solutions. All with total security thanks to encrypted communications.
...using any device from any location.
Enjoy your modern virtual PBX phone extensions using any internet connected device (computer, cell phone, tablet, etc.) from anywhere in the world, all with HD quality.
A virtual PBX with...everything!
Choose the best communication tools to reach your customers
Globalize your business with international phone numbers and grow your market presence. Choose phone numbers with foreign country codes to let your global customers know that you are available wherever they are.
The "Click to Speak" button
Offer Click to Speak buttons on your website or business app so that users are able to call you directly from your site without any cost. They can call from anywhere in the world, and through any device all with HD quality.
Port your current business phone number or choose a new one. Show your national business presence by choosing phone numbers from other provinces. Choose local phone numbers from outside of your city.
Enable WhatsApp to communicate with your customers, close tickets, or talk business. Separate your business WhatsApp account from your personal account. Communicate using separate phone numbers.
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Add value to your communication systems by adding features to your PBX
Integrate your virtual PBX phone system with your CRM tool to centralize your company and customer data.
Pay with card
Manage payments through your virtual PBX thanks to the secure PCI-certified telephone card payment system
Add contact center agents
Manage your customer service with our Call Center Software to assist your customers quickly and efficiently.
Control Office Hours
The PBX allows you to control and manage your employees’ schedules and obtain reports to comply with current legislation.
Google Data Studio
Create advanced, personalized interactive reports to analyze and audit your communications in the easiest way.
Atificial Intelligence (AI)
Implement Artificial Intelligence to generate value in the management of your communications and optimize resources.
Discover the internal communication tools of your virtual PBX
Talk to any employee, no matter what country they are in. With just one click, you will have unlimited internal business calls, with HD quality and total reliability.
Strengthen your company’s internal communication with a corporate chat. Users will be able to chat, create groups, mailing lists, and more. All messages are encrypted.
Make immediate video conferences with any member of your company. Start video conferences without any installations, from any location and any device, all in HD.
Custom main greetings
Our customized main greetings are informative messages that are heard by callers when they first initially call. They help direct the caller by listing different options based on what they’re looking for. If the caller is making the call outside of business hours, the hours of operation will be listed and different options will guide the caller. Full PBX settings always contain at least four greetings:
This is a welcome message that informs the caller about the company they are calling. For example, “You have reached Fonvirtual.” Depending on the PBX setting, this initial message might need a following step. It may need to guide callers through the different alternatives, such as “If you wish to speak with the accounting department, press 1. For HR, press 2.”
As a second option, it is always good to add another message that informs callers when all the current phone lines are busy. This allows the caller to decide whether he or she wants to leave a message or try again later.
For calls made after hours of operation, we recommend including the hours of operation so they know when to call back. For example, “Our customer service hours are from 7 am to 12 pm and from 3 pm to 5 pm.” You may also want to include the option to leave a voicemail message so you can call them back later.
Lastly, it is also recommended to add a message with holiday hours of operations or office closures to specify when the office will reopen. For example, “Our offices will remain closed today due to the holidays and will reopen again next Wednesday.”
Fonvirtual can set main greetings in TTS (text to speech). Customers with Premium and upgraded subscriptions may include their own messages and human-voice recordings. Fonvirtual will then configure them in your PBX settings.