With the rise of online commerce, many companies seek to expand and attract clients from different parts of the world, but unfortunately, language becomes an obstacle that is difficult to manage. Companies lose business opportunities because their agents do not master the customer’s language, generating misunderstandings and unsatisfactory experiences. This problem affects both large companies with an international presence and small businesses seeking to expand beyond their borders. The solution? The artificial intelligence applied to communications, specifically automatic translation.

Fonvirtual: AI in communications for a limitless experience

Fonvirtual, a company specialized in communication services with integrated AI, has developed an innovative functionality of automatic translation with AI in calls, allowing companies to communicate with customers in any language without barriers or friction.

This system revolutionizes the way businesses interact with foreign customers. Imagine that a customer calls your company in French and your agent only speaks Spanish. With Fonvirtual’s automatic translation, the agent can speak in their language while the system translates everything they say into the customer’s language in real time, and vice versa. All this happens with impressive fluidity, guaranteeing the highest quality in communication.

How does automatic translation work in calls?

The process is simple and completely transparent for the user:

1. The client calls the company through a phone number.
2. The agent responds in your native language and activate the automatic translation system.
3. Fonvirtual AI translates in real time everything the client and the agent say in their respective languages.
4. Both interlocutors can speak naturally, without the need for knowledge of other languages ​​or interruptions.

The result is fluid communication, without barriers, with exceptional quality and without the need for a human interpreter. The AI ​​translation tool breaks all language limitations in a simple phone call, positioning itself as one of the business solutions most sought after of the moment.

How does automatic translation with AI work in messaging?

Simultaneous translation in messaging can be activated both in the web chat channel and in WhatsApp as well as in the internal communication tools. The process is also completely transparent to both the agent and the user. 

1. The client writes to the company through chat or WhatsApp in any language.
2. Fonvirtual’s AI detects the language and sends the text to the translated agent to your native language.
3. The agent responds in his native language and the system instantly translates into the customer’s language.
4. Both interlocutors can chat naturally, without the need for knowledge of other languages ​​or interruptions.

Again, a natural communication in which two people who speak different languages ​​interact without any barrier. 

International numbering: a plus for the customer experience

In addition to simultaneous translation, Fonvirtual enhances the customer experience by offering international numbering. This means customers can call a number local to their country, without worrying about international rates. The call is received by the company no matter where in the world it is, ensuring a much closer and more accessible experience.

In this way, companies not only eliminate the language barrier with the AI ​​translation tool, but also facilitate communication with international clients in a comfortable and professional way.

Much more than translation: analytics, transcriptions and more

Fonvirtual not only offers automatic translation, but also integrates conversational AI in virtual agents and advanced AI call analysis tools. Businesses can access conversation transcripts, customer sentiment identification, gender detection, and other key metrics to improve their communication and customer service strategies.

With the automatic translation AI applied to communications, Fonvirtual transforms the way companies interact both internally and externally. Regardless of language or location, any business can offer quality customer service, without limits and with maximum efficiency.

AI automatic translation in calls and chat is a revolutionary solution for businesses looking to expand without language limitations. Thanks to Fonvirtual, you can activate this functionality in your local and international numbering and offer a customer experience of 10, always analyzing each step with conversational analytics.