In an increasingly competitive business environment focused on customer experience, every call counts. And not just at the moment it happens. Thanks to the technology of automatic call transcription, it is now possible to convert telephone conversations into text in real time, opening the door to a new level of efficiency and control in business communication environments.

At Fonvirtual, we have integrated this solution into our virtual PBX and call center software to offer a system that not only records what is said, but turns it into actionable knowledge. But why is this tool becoming essential for so many companies?

What is automatic call transcription?

The automatic transcription It is a technology that converts call audio into written text instantly, without having to carry out this process manually. Using artificial intelligence and natural language processing, conversations are documented with a high degree of fidelity, allowing any interaction to be consulted as if it were an email.

And the best thing: you don’t need to invest in infrastructure or carry out complex integrations. Everything works in the cloud, with the reliability and scalability that characterizes our solutions.

Key advantages of transcribing your calls

1. Automatic registration and total traceability

Taking notes while you speak is a thing of the past. With the instant transcription, each word is recorded, offering documentary support that can be used for internal audits, regulatory compliance or simply as a reference in case of any discrepancy.

2. Significant improvement in customer service

Having access to textual content from previous calls allows service teams to offer more contextualized responses and prevent the customer from having to repeat information. This improves not only efficiency but also customer satisfaction.

3. Boost to productivity

Departments such as IT, administration or HR can automate tasks related to the recording of information, focusing on value-added tasks. There is no longer a need to write long reports after each call; The information is available from the first minute.

4. Full integration with your tools

Transcription can be integrated with CRM, ERPs or analytics tools so that call data is synchronized directly with the company’s internal processes.

Analysis and audit: transcribe audio to text to understand better

One of the greatest benefits of having transcribed calls is the possibility of analyzing them en masse. Traditionally, auditing call quality involved listening to dozens (or hundreds) of recordings. Today, thanks to transcription, auditors can apply filters, search for keywords and detect patterns without spending time listening to each conversation.

This means that it is possible to audit many more calls in much less time, allowing for continuous improvement of procedures, greater detection of areas of opportunity and, ultimately, better customer service.

Furthermore, through integration with conversational analytics, companies can extract valuable insights about the emotional state of users, the most mentioned topics or the effectiveness of the answers provided.

Practical cases for different departments

• IT: Automatic documentation of technical or support calls.
• Administration: Record of conversations with suppliers or banking entities.
• Human Resources: Monitoring of interviews and internal processes with guaranteed traceability.
• Marketing: Extraction of direct customer feedback to optimize campaigns.

Call transcription with Fonvirtual: everything under control

Every conversation is a source of information and at Fonvirtual we know it. Therefore, our solution call transcription It is designed so that you c an get the most out of your interactions. With our tools, you not only speak, you also listen better.

Ready to transform the way you communicate and manage your calls? Discover what automatic transcription can do for your company.